Open to opportunities

Bridget Damper

@bridgetdamper

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Customer-focused service professional with strong clerical and esthetics experience.

United States

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What I'm looking for

I seek a customer-focused role where I can use my clerical, CRM, and esthetics skills to improve member experiences, grow responsibilities, and contribute to a collaborative team.

I am a customer-focused service professional with experience across financial services, hospitality, retail, and beauty. I consistently handle inbound and outbound customer interactions, payments, fraud and digital-service issues, and new-member processing with accuracy and composure.

My background includes front-desk and clerical responsibilities, CRM use, POS transactions, scheduling, and inventory management, complemented by licensed esthetics and makeup artistry skills. I have supervised events and provided specialized beauty services in high-volume settings.

I bring strong communication, organizational, and data-entry skills, and I am proficient with Microsoft Office tools including Excel, Word and PowerPoint. I have experience de-escalating guests, verifying payments, and performing accurate clerical work under pressure.

I am dependable, detail-oriented, and focused on delivering positive customer experiences while supporting team operations and business goals.

Experience

Work history, roles, and key accomplishments

Current

Member Service Representative

Current

Navy Federal Credit Union

Apr 2024 - Present (1 year 8 months)

Handle customer service, process payments and new memberships, manage fraud and digital services, and respond to inbound phone inquiries to ensure accurate account support.

Customer Service Payments Processing Fraud Detection Digital Services Phone Support CRM Data Entry Communication

CX-Relocation Agent

Vacasa

Mar 2021 - Feb 2024 (2 years 11 months)

Managed inbound/outbound guest calls, de-escalated issues, processed payments and relocations to alternate properties, and performed clerical duties using CRM systems.

Customer Service CRM Conflict Resolution Payments Processing Clerical Typing

Customer Service Representative

Sitel

Aug 2020 - Jan 2021 (5 months)

Handled inbound and outbound calls for Costco Wholesale, corrected orders, verified payments, and maintained records using CRM tools to resolve customer issues efficiently.

Outbound Calling CRM Clerical Data Entry Customer Support Communication

Beauty Sales Manager

Belk

Aug 2019 - Aug 2020 (1 year)

Led retail beauty sales and marketing initiatives, managed inventory and fragrance/accessory departments, and provided makeup artistry and customer advisory services to drive sales.

retail management Sales Inventory Management Merchandising Customer Service Marketing Visual Merchandising

Esthetician / Makeup Artist

Color Slapped

Mar 2019 - Aug 2019 (5 months)

Performed esthetic services and makeup application, managed front desk scheduling and POS transactions, handled inventory and customer-facing clerical duties.

Esthetics Makeup Application Front Desk Duties POS Scheduling Inventory Customer Service Clerical

Benefit Brow Expert

Ulta Beauty - Benefit Cosmetics

May 2018 - Oct 2018 (5 months)

Provided facial waxing and makeup services, advised customers on beauty products, and supported retail sales and customer service operations.

Waxing Retail Sales Customer Service Communication Upselling

Lead Makeup Artist

Virtue Beauty

Oct 2017 - Oct 2018 (1 year)

Supervised events and provided high-definition makeup services for headshot lounges and conferences, ensuring client satisfaction and event readiness.

High Definition Makeup Client Services Team Coordination Customer Service Time Management

Clerk

Presence St. Mary's Hospital

May 2007 - Jun 2012 (5 years 1 month)

Performed clerical duties including filing, telephone support, computer tasks, and assisted with kitchen/menu preparation while providing patient-facing customer service.

Clerical Computer Literacy Customer Service Administrative Support Food Service Assistance