Bridget Damper
@bridgetdamper
Customer-focused service professional with strong clerical and esthetics experience.
What I'm looking for
I am a customer-focused service professional with experience across financial services, hospitality, retail, and beauty. I consistently handle inbound and outbound customer interactions, payments, fraud and digital-service issues, and new-member processing with accuracy and composure.
My background includes front-desk and clerical responsibilities, CRM use, POS transactions, scheduling, and inventory management, complemented by licensed esthetics and makeup artistry skills. I have supervised events and provided specialized beauty services in high-volume settings.
I bring strong communication, organizational, and data-entry skills, and I am proficient with Microsoft Office tools including Excel, Word and PowerPoint. I have experience de-escalating guests, verifying payments, and performing accurate clerical work under pressure.
I am dependable, detail-oriented, and focused on delivering positive customer experiences while supporting team operations and business goals.
Experience
Work history, roles, and key accomplishments
Member Service Representative
Navy Federal Credit Union
Apr 2024 - Present (1 year 8 months)
Handle customer service, process payments and new memberships, manage fraud and digital services, and respond to inbound phone inquiries to ensure accurate account support.
CX-Relocation Agent
Vacasa
Mar 2021 - Feb 2024 (2 years 11 months)
Managed inbound/outbound guest calls, de-escalated issues, processed payments and relocations to alternate properties, and performed clerical duties using CRM systems.
Customer Service Representative
Sitel
Aug 2020 - Jan 2021 (5 months)
Handled inbound and outbound calls for Costco Wholesale, corrected orders, verified payments, and maintained records using CRM tools to resolve customer issues efficiently.
Beauty Sales Manager
Belk
Aug 2019 - Aug 2020 (1 year)
Led retail beauty sales and marketing initiatives, managed inventory and fragrance/accessory departments, and provided makeup artistry and customer advisory services to drive sales.
Esthetician / Makeup Artist
Color Slapped
Mar 2019 - Aug 2019 (5 months)
Performed esthetic services and makeup application, managed front desk scheduling and POS transactions, handled inventory and customer-facing clerical duties.
Benefit Brow Expert
Ulta Beauty - Benefit Cosmetics
May 2018 - Oct 2018 (5 months)
Provided facial waxing and makeup services, advised customers on beauty products, and supported retail sales and customer service operations.
Lead Makeup Artist
Virtue Beauty
Oct 2017 - Oct 2018 (1 year)
Supervised events and provided high-definition makeup services for headshot lounges and conferences, ensuring client satisfaction and event readiness.
Clerk
Presence St. Mary's Hospital
May 2007 - Jun 2012 (5 years 1 month)
Performed clerical duties including filing, telephone support, computer tasks, and assisted with kitchen/menu preparation while providing patient-facing customer service.
Education
Degrees, certifications, and relevant coursework
Paul Mitchell The School - Bradley
Licensed in Esthetics, Esthetics
2016 - 2017
Completed licensed esthetics training covering skincare, waxing, makeup application, and salon services.
Bradley-Bourbonnais Community High School
High School Diploma, General Secondary Education
2003 - 2006
High school diploma program with coursework completed through May 2006.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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