Nona Morris

I am a results-driven Member Service Representative with over 6 years of experience in enhancing customer satisfaction and driving membership growth in competitive environments. My proven track record in sales conversion and retention is complemented by my ability to employ strategic relationship management and deliver exceptional service. I am committed to continuous improvement and leverage insights to optimize customer experiences.

In my recent role as Head Receptionist at The Lash Lounge, I drove sales growth by identifying opportunities with new and existing clients, achieving top conversion rates using lead management tools. My efforts boosted member retention by 20% through consistent follow-ups and exceptional customer service. Previously, I gained over 1000 hours of hands-on experience as an Apprentice Receptionist at Roosters Men’s Grooming, where I developed strong client relationships that contributed to repeat business and customer loyalty.