Looking for a job

Trinayana Medhi

@trinayanamedhi

I manage high-volume healthcare operations and international client accounts with accurate, SLA-driven service delivery.

India

Message

What I'm looking for

I'm seeking to apply my operations and customer support experience in service contract administration and commercial operations within a global organization.

At Capline Services, I manage insurance and healthcare operations for 10+ international dental clients as their primary point of contact. I handle 100+ patient insurance records weekly while maintaining 95% data accuracy, 100% SLA adherence, and HIPAA compliance.

I've improved verification workflows to reduce turnaround time by 25%, resolved disputes to improve provider satisfaction by 15%, and trained 10+ associates on compliance, quality, and workflow standards. My background also includes sales, market research, client acquisition, stakeholder engagement, and community event operations.

Experience

Work history, roles, and key accomplishments

Current

Sr. Associate — Insurance & Operations

Current

Capline Services

Dec 2022 - Present (3 years 9 months)

Progressed from insurance verification to primary point of contact for 10+ international dental clients, managing high-volume data operations and client communication. Achieved 95% data accuracy, 100% SLA adherence, and HIPAA compliance while improving provider satisfaction by 15% and reducing turnaround times by 25%.

Insurance Verification Healthcare Operations Client Coordination SLA Management HIPAA compliance Data Analysis Process Improvement Training Mentorship Practice Management Software Dentical Denticon EagleSoft

Volunteer — Founder Team

Shristirupa Sociocultural NGO

May 2019 - Sep 2023 (4 years 4 months)

Managed operations and coordinated events for smooth programme execution. Conducted vocational, dance, and public-speaking sessions for children and emceed events to enhance engagement.

Operations Management Event Coordination Teaching Public Speaking Emceeing

On-Sales Executive

Global Spirits

Mar 2022 - Dec 2022 (9 months)

Promoted liquor brands across retail outlets, driving visibility and sales growth. Analyzed daily stock reports, organized marketing events, and supported business development to strengthen stakeholder relationships.

Sales Marketing Event Management Business Development Stakeholder Management

Medical Representative Intern

Varyfore

Nov 2021 - Feb 2022 (3 months)

Conducted market research to map doctors and medical practices, managed the full sales cycle with a 25% conversion rate, and built strong client relationships through follow-up and tailored presentations.

Market Research Sales Client Relationships And Presentations Lead Conversion

College Council Member

Arya Vidyapeeth College

Mar 2019 - Mar 2021 (2 years)

Served as Economics Department representative, facilitating communication between students and faculty. Coordinated academic and cultural events and assisted in planning workshops and seminars.

Event Coordination Student Engagement Workshop Planning