Open to opportunities

Triin Nõlvak

@triinnolvak

Message

I lead transformation, governance and cross-functional programmes in regulated environments.

Estonia

Message

What I'm looking for

I'm looking to lead cross-functional transformation, governance and organisational development work where I can turn strategy into practical implementation, strengthen organisational resilience, and build collaboration across public and private sector stakeholders.

I've led transformation, governance and organisational development programmes across public administration, banking, IT and higher education for more than 20 years.

At Enterprise Estonia, now part of EIS, I led national programmes for clusters, technology development centres, innovation procurement and innovation ecosystems. I built cross-sector networks across ministries, research organisations and business clusters, and supported four Estonian innovation clusters in achieving internationally recognised ESCA Gold and Silver Labels.

At Luminor Lending Competence Centre, I led leasing operations in a regulated banking environment and coordinated Sales, Risk and Operations to improve customer processes, service quality and operational compliance.

I've also managed parallel ERP implementation projects at Rocksoft, led IT service delivery at the Estonian IT Centre, and coordinated city-wide information management systems and digital services at Tallinn City Hall. I translate strategic objectives into practical implementation through collaboration, governance and process improvement.

Experience

Work history, roles, and key accomplishments

Head of Curriculum Development

Estonian Entrepreneurship University of Applied Sciences

Jan 2026 - Dec 2026 (11 months)

Led a 13-member team responsible for curriculum development and academic content quality, ensuring alignment with labour market needs and institutional strategy.

Curriculum Development Cross Functional Collaboration Stakeholder Management Process Improvement

IT Service Management Lead

Estonian IT Centre

Jan 2025 - Dec 2025 (11 months)

Led a team of 7 Customer Managers responsible for workstation services, managing service delivery performance and coordinating cross-team issue resolution.

IT Service Management Customer Satisfaction Service Delivery Operational Reporting Stakeholder Management

Team Lead – Leasing

Luminor Lending Competence Centre

Jan 2021 - Dec 2025 (4 years 11 months)

Led operational performance within a regulated banking environment, coordinating collaboration between Sales, Risk and Operations to improve customer processes and service quality.

Operational Excellence Process Improvement Compliance Stakeholder Management Banking

Project Lead (ERP/ IT Transformation)

Rocksoft OÜ

Jan 2019 - Dec 2021 (2 years 11 months)

Managed multiple parallel ERP implementation projects from planning through delivery, coordinating customers, consultants, developers and management teams throughout the project lifecycle.

ERP Implementation Project Management Stakeholder Engagement Governance Business Requirements

Head of Development (Clusters & Innovation Policy)

Enterprise Estonia

Jan 2014 - Dec 2019 (5 years 11 months)

Led strategic national development programmes supporting clusters, technology development centres, innovation procurement and innovation ecosystems, coordinating implementation and stakeholder networks.

Innovation Ecosystem Stakeholder Management Policy Development Benchmarking

Senior Specialist (Information Management)

Tallinn City Hall

Jan 2007 - Dec 2014 (7 years 11 months)

Coordinated development of city-wide information management systems and digital services across municipal departments, supporting organisational adoption through training and change communication.

Information Management Digital Services Change Management Training