Open to opportunities

Trakaya Walton

@trakayawalton

Message

Detail-oriented healthcare administrative professional focused on HIPAA-compliant record handling.

United States

Message

What I'm looking for

I’m looking for a remote, fast-paced role where I can apply my HIPAA-compliant medical records experience, handle high-volume inbound requests, and support patients and providers through clear communication and accurate documentation.

I’m a detail-oriented administrative professional with experience processing medical records and maintaining strict HIPAA compliance. I bring a strong understanding of medical terminology, PHI handling, and records release protocols, along with the discipline needed to protect sensitive information.

In my remote healthcare customer support roles, I’ve resolved standard and non-standard inquiries through telephone and written channels, aiming to resolve concerns within a single interaction. I communicate professionally with patients, providers, and insurance representatives, and I enter and maintain accurate patient information, scheduling data, authorization records, and insurance documentation.

I also have hands-on experience supporting members through telehealth member services, including scheduling high-volume patient appointments while coordinating provider calendars, diagnostic services, and specialty referrals. Across roles, I’ve consistently met performance expectations, documented interactions with accuracy, and worked independently using knowledge center resources to address requests quickly and correctly.

Experience

Work history, roles, and key accomplishments

Current

Private Duty Caregiver

Current

Private Duty Caregiver

Jan 2025 - Present (1 year 5 months)

Provided compassionate, patient-centered support by accompanying clients to appointments and errands and maintaining a safe, clean living environment. Observed and reported changes in clients’ physical and mental health to senior teams as needed.

Patient Support Appointment Escorting Light Housekeeping Client Observation Active Listening Emotional Support Organization Client Observations

Remote Healthcare Support Rep

Morley

Apr 2024 - Dec 2024 (8 months)

Resolved standard and non-standard customer inquiries through phone and written communication while supporting patients, providers, and insurance representatives. Managed authorization questions, maintained accurate patient and scheduling/insurance records, triaged inbound calls, and escalated urgent concerns to clinical staff.

Customer Support Phone Support Authorization HIPAA compliance Triage Escalation Management

Customer Service Representative

Symphony Tri-Cities

Sep 2022 - Jun 2023 (9 months)

Delivered customer service with strong product/service knowledge through active listening, problem-solving, and thorough documentation. Maintained strict HIPAA and data security compliance while handling protected health information and sensitive member account data.

Customer Service HIPAA compliance Data Security Documentation Problem Solving Product Knowledge

Remote Member Services Rep

Downtown Counseling Telehealth

Aug 2021 - Aug 2022 (1 year)

Handled complex member situations using independent judgment and escalation protocols while meeting service performance expectations. Scheduled high-volume patient appointments by coordinating provider calendars, diagnostic services, and specialty referrals, and collaborated with physicians and nursing staff to resolve scheduling conflicts.

Member Services Scheduling coordination Escalations Cross Functional Collaboration Problem Solving Appointment Scheduling