Tracy dB

At DHL Express in Kigali, I guide U.S. visa applicants through appointment scheduling, OIS-SERVICES compliance, and document preparation aligned with U.S. Embassy standards. I provide real-time passport and visa-status updates while managing invoicing, payment follow-ups, and accurate financial records.

I partner with sales and customer-service teams to streamline workflows, reduce client wait times, and improve delivery efficiency. I also analyse sales data to identify trends and actionable business-development insights.

At Kandt House Museum, I designed tailored tours and cultural presentations for schools, diplomats, and tourists, while coordinating bookings, meetings, and event logistics. I developed social media content that grew the museum's online reach and engagement.

I'm a trilingual communicator in English, French, and Kinyarwanda, with a BSc (Hons) in Entrepreneurial Leadership from African Leadership University. I use tools including ChatGPT and Claude to support research, drafting, and day-to-day organisation.