At CCI GLOBAL, I support French- and English-speaking customers across digital channels. I respond to customer care issues, resolve escalations, and manage cases and correspondence using Zendesk and Salesforce.
I prepare reports and maintain service documentation, coordinating with internal teams to support timely issue resolution and smooth workflows.
At EXIBINE LTD, I coordinated business operations and customer communications for an e-commerce and IT business. I prepared reports and presentations, organized client discussions, and supported workflow improvements through digital systems.
At NINGBO RUNNER INDUSTRIAL CORPORATION, I managed communications and customer support for international clients across Europe and North America, coordinating with operations, logistics, and customer service teams. Earlier, at INTASHYA EXPRESS, I coordinated transport schedules and operational reporting, supervised teams, and maintained records.
