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Edwin Muriuki

@edwinmuriuki

Customer service professional at Tele-Performance, maintaining 95%+ customer satisfaction across phone, email, and chat.

Kenya

Message

At Tele-Performance, I resolved customer inquiries across phone, email, and chat while maintaining a 95%+ customer satisfaction standard. I also handled sensitive information in line with confidentiality and data protection policies.

At Lake Nakuru Flamingo Resort and Spa, I served as Assistant Night Duty Manager, overseeing overnight hotel operations and coordinating staff and departments to support guest service and safety.

Earlier, as Customer Relations Assistant at Lake Nakuru Flamingo Resort and Spa, I handled guest inquiries and follow-ups. At Oasis Outsourcing, I contacted prospective customers and presented product benefits to support sign-ups.

Experience

Work history, roles, and key accomplishments

Customer Operations Expert

Tele-Performance

Sep 2025 - Mar 2026 (6 months)

Delivered exceptional customer experiences by resolving high-volume client inquiries efficiently while maintaining composure in fast-paced environments. Maintained a 95%+ customer satisfaction standard and handled sensitive information in compliance with data protection policies.

Customer Service Conflict Resolution Communication Skills Data Protection Multichannel Support Documentation Cross Functional Collaboration

Digital Customer Sales Agent

Oasis Outsourcing

Jun 2025 - Jul 2025 (1 month)

Achieved daily outbound call targets of 200+ calls while maintaining high engagement and professionalism under performance-driven KPIs. Converted prospective leads into successful sign-ups by addressing objections and presenting product benefits clearly.

Outbound Sales Lead Conversion Objection Handling Communication Skills CRM Follow up Performance Monitoring

Assistant Night Duty Manager

Lake Nakuru Flamingo Resort and Spa

Oct 2020 - May 2021 (7 months)

Led overnight hotel operations, serving as the primary point of contact for guest services, safety, and issue resolution. Supervised and reallocated staff to maintain optimal service levels and operational efficiency during night shifts.

Hotel Operations Staff Supervision Guest Relations Conflict Resolution Financial Reconciliations Reporting Electronic Records

Customer Relations Assistant

Lake Nakuru Flamingo Resort and Spa

Sep 2019 - Sep 2020 (1 year)

Delivered accurate and timely information to guests, ensuring clear communication and adherence to service standards. Coordinated with housekeeping, maintenance, and food and beverage teams to guarantee seamless service delivery.

Customer Service Communication Skills Coordination Data Entry Outbound Calls Problem Solving