Washington Barasa

Contacted debtors via phone and email to negotiate payments for overdue accounts. Negotiated payment plans by advising debtors on repayment options, arranging schedules or settlements to maximize recovery.

Tracked assigned accounts to identify outstanding debts, leading to a 30% increase in collections quarterly. Planned and executed strategies to recover outstanding payments, successfully increasing recovery rates by 25%.

Monitored assigned accounts to identify outstanding debts, contributing to a 30% increase in collections each quarter. Developed and implemented action plans to recover outstanding payments, boosting recovery rates by 25%.

Managed communication by answering phone calls, responding to emails, and relaying messages to management. Performed administrative support tasks such as scheduling appointments, managing calendars, and maintaining records.

Gained practical experience across various hotel sections including food production, food and beverage service, and housekeeping. Developed skills in central stores management and front office operations.

Directed visitors, handled inbound and outbound calls, and maintained a tidy reception area. Provided accurate information in-person and via phone/email, and managed daily mail and deliveries.

Completed a short course in Baking and Pastry, acquiring practical skills in food and beverage production. This training enhanced my culinary abilities and understanding of hospitality operations.

Acquired comprehensive skills in housekeeping, reception, food and beverage service, and laundry attendance. Studied cuisine, environmental conservation, tour and travel management, and tourism policy and regulation.

Activities and societies: Part-time football

Focused on adapting to a new learning environment and covering the syllabus during this short period. Participated in part-time football activities.

Grade: B-

Activities and societies: Scouting, environmental conservation, football

Achieved a B- grade and actively participated in scouting, environmental conservation, and football. Developed skills in teamwork and environmental awareness.

Focused on achieving the highest possible marks to advance to the next level of education. Developed foundational academic skills.

Attended the school for a period before transferring. No significant academic grades were attained during this time.