Tracy Achiaa

Transcribed recorded audio into structured written documentation with precise grammar and formatting. Conducted rigorous quality assurance checks to ensure research data aligned with standard operating procedures and accuracy benchmarks.

Managed written and verbal customer communications via live chat and softphone platforms, resolving inquiries and complaints efficiently. Processed customer orders, financial transactions, and account updates within CRM software while ensuring data accuracy.

Handled high volumes of customer inquiries via email and telephone, maintaining strict written English, grammar, and tone standards. Utilized internal knowledge bases to troubleshoot technical and policy issues and documented interactions in CRM platforms.

Managed prospective client communications via email and phone and coordinated online client appointment scheduling and calendar management. Maintained electronic client files, generated billing invoices, and utilized Microsoft Office tools for administrative reporting.

Compiled, updated, and analyzed customer and patient records to identify operational bottlenecks and improve customer support workflows.

Audited financial reports for accuracy and evaluated operational compliance with organizational policies and regulations.

Grade: Second Class Honors, Upper Division

Bachelor of Science in Administration with Second Class Honors, Upper Division, graduated in October 2022.