Open to opportunities

Toys De Guzman

@toysdeguzman

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IT and Digital Marketing Consultant with extensive CRM expertise.

Philippines

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What I'm looking for

I am seeking opportunities that allow me to leverage my IT and digital marketing skills in a dynamic environment, focusing on innovation and growth.

I'm an IT and Digital Marketing Consultant with over 12 years of corporate experience and 8 years of freelancing. My journey has been marked by a commitment to enhancing technology and operations for businesses, particularly in the digital marketing space. Currently, I provide HubSpot expertise for a Swiss agency, where I engage in data analysis, implementation, training, and consulting.

Throughout my career, I've successfully managed technology improvements for a US credit repair company and developed customizable customer journeys for startups by integrating various SAAS tools. My experience includes designing websites and landing pages using platforms like Clickfunnels and Go High Level, ensuring seamless payment and subscription processing that integrates with clients' CRM systems.

Experience

Work history, roles, and key accomplishments

Current

IT & Digital Marketing Consultant

Current

Freelance

Oct 2017 - Present (7 years 8 months)

Providing HubSpot expertise for a Swiss agency, focusing on data analysis, implementation, training, and consulting. Managed technology and operations for a US credit repair company, developing a customizable customer journey using various SAAS tools.

HubSpot Data Analysis Digital Marketing Clickfunnels Customer Journey Mapping Operations Management

Technical Lead

Innovathink Corp

Jul 2012 - Jul 2017 (5 years)

Led Tier 2 & 3 software development and support for a multinational client across APAC, ANZ, EMEIA, and Latin America. Achieved high team SLA and trained IT support personnel as ServiceNow admins.

Software Development IT Support Operations Management ServiceNow SLA Management Vendor Management Continuous Improvement Training Change Management

Senior SharePoint Developer

Fujitsu

Oct 2011 - Jul 2012 (9 months)

Provided Tier 2 & 3 software development and support, achieving 100% SLA while managing support tickets. Remediated SharePoint applications during migration.

SharePoint Software Development SLA Management Ticketing Application Remediation Support Personnel Training IT Support Problem Solving Technical Support

SharePoint & .NET Developer

Accenture

Nov 2005 - Oct 2011 (5 years 11 months)

Developed integrated systems for Helpdesk, Operations, Account Management, and BCM Team at the Manila Delivery Center.

System Integration Help Desk Operations Management Account Management Software Development Technical Support Team Collaboration Project Management

Education

Degrees, certifications, and relevant coursework

AMA Computer College

Bachelor of Science, Information Technology

2000 - 2004

Bachelor of Science in Information Technology. Developed a series of integrated systems utilized by Helpdesk, Operations, Account Management, & BCM Team.