At CIBC, I lead change management for enterprise digital transformation, including the employee migration from a legacy mobile device management platform to VMware Workspace ONE. I supported the rollout with targeted communications, user guides, Ask Me Anything sessions, and pop-up support events.
I turn technology changes into practical adoption plans, from impact assessments and stakeholder readiness through training, adoption measurement, and post-launch support. I work with technology delivery teams, product owners, business stakeholders, and service teams to keep user adoption in view.
At TDBANK, I partnered with business and technology teams on enterprise technology and process improvement initiatives. I also supported Clarity PPM improvements by gathering business requirements and translating user workflows into actionable changes.
At Sterling Bank, I supported adoption of Microsoft Office 365 work tools and led the transition from a legacy core banking application to a new one, improving customer turnaround time by 75%. I also partnered with Learning & Development to move instructor-led courses to virtual delivery, reducing training costs by 25% and increasing digital tool adoption by 65%.
