Tosovino K

I am a customer service professional with over a decade of experience supporting diverse markets including North America and Europe, and five years of remote work. I specialize in chat, email and phone support across fintech, e-commerce and IT services environments.

My track record includes roles at Amazon, Revolut and Peter Lang Pvt Ltd where I handled device and digital product support, pre- and post-sales inquiries, escalation ownership, and B2B outbound processes. I bring strong conflict resolution, de-escalation and negotiation skills, alongside attention to detail and reliable attendance.

I am fluent in English, Hindi, Tenyidie and Nagamese, and I leverage CRM tools and data-entry accuracy to resolve customer issues and improve satisfaction. I am motivated to join teams that value customer-first service, continuous improvement and remote collaboration.