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Toritse WoodTW
Open to opportunities

Toritse Wood

@toritsewood

Customer Support Agent focused on fast problem-solving and strong customer relationships.

Nigeria
Message

What I'm looking for

I’m looking for a role where I can deliver excellent customer support, solve problems quickly, and communicate clearly. I want a team that values patience and good decision-making, with opportunities to grow into broader customer success and client-facing responsibilities.

I’m a customer support professional who coordinates communication to help customers get answers, resolve issues, and stay informed about pending or potential orders until delivery. I also build brand awareness through emails and texts, tracking updates through constant communication with drivers and customers.

Alongside customer support, I’ve grown through social media ambassador roles—creating content, promoting events, and sharing achievements to strengthen community visibility. I’ve also worked as a home tutor focused on mathematics, Basic Science, basic technology, and early reading and writing, and I’m currently expanding into independent travel management, handling flight tickets and hotel reservations.

Experience

Work history, roles, and key accomplishments

SE

Home Tutor

Self

Jan 2021 - Jan 2025 (4 years)

Provided home tutorials for kids and students, focusing on Mathematics, Basic Science, Basic Technology, and early reading and writing skills for toddlers. Delivered individualized learning support based on student needs.

HL

Customer Support Agent

Haul Auto Naples LLC

Apr 2023 - Mar 2024 (11 months)

Coordinated customer communications to answer questions and resolve issues related to pending or potential orders. Tracked pending orders by liaising with drivers and customers until deliveries were completed, supporting brand awareness via emails and texts.

ZA

Customer Support Agent

ZealFx Trading Academy

Oct 2022 - Mar 2023 (5 months)

Coordinated customer communications and inquiries to support prospects interested in the academy. Helped raise awareness about the academy through emails and text-based outreach.

WL

Intern

Warri Refining and Petrochemical Company Limited

Apr 2018 - Jul 2018 (3 months)

Monitored machine readings in both the plant section and computer room to support operational tracking. Assisted with product reloading/refilling and helped initiate step-up and step-down processes to prevent machines from being overworked.

Education

Degrees, certifications, and relevant coursework

AO

Allover Polytechnic Sango Ota

IJMB (Advance Level), IJMB

2014 - 2015

Grade: 8 Point

Completed IJMB (Advance Level) and attained an 8-point result during the program.

II

Institute Of Safety Practitioners Of Nigeria (ISPON)

Health and Safety Environment (Level 2), Health and Safety Environment

2025 -

Grade: 2

Studied Health and Safety Environment under ISPON and completed Level 2.

National Teachers Institute Kaduna logoNK

National Teachers Institute Kaduna

Postgraduate Degree in Education, Education

2026 -

Postgraduate degree in Education at the National Teachers Institute, Kaduna.

Kwara State University logoKU

Kwara State University

Bachelor of Science, Geology and Mineral Science

2016 - 2019

Grade: Second Class Lower Division

Earned a Bachelor’s degree in Geology and Mineral Science, graduating with a Second Class Lower Division.

II

Institute Of Safety Practitioners Of Nigeria (ISPON)

Health and Safety Environment (Supervisory Level 3), Health and Safety Environment

2025 -

Grade: 3

Completed the ISPON Health and Safety Environment supervisory level training (Level 3).

Tech stack

Software and tools used professionally

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