Toritse Wood
@toritsewood
Customer Support Agent focused on fast problem-solving and strong customer relationships.
What I'm looking for
I’m a customer support professional who coordinates communication to help customers get answers, resolve issues, and stay informed about pending or potential orders until delivery. I also build brand awareness through emails and texts, tracking updates through constant communication with drivers and customers.
Alongside customer support, I’ve grown through social media ambassador roles—creating content, promoting events, and sharing achievements to strengthen community visibility. I’ve also worked as a home tutor focused on mathematics, Basic Science, basic technology, and early reading and writing, and I’m currently expanding into independent travel management, handling flight tickets and hotel reservations.
Experience
Work history, roles, and key accomplishments
Independent Travel Manager
ASAP Tickets
Apr 2026 - Present (2 months)
Independently plans and manages clients’ travel arrangements, including processing flight tickets and arranging hotel reservations. Coordinates bookings while working directly with clients to complete travel requirements.
Home Tutor
Self
Jan 2021 - Jan 2025 (4 years)
Provided home tutorials for kids and students, focusing on Mathematics, Basic Science, Basic Technology, and early reading and writing skills for toddlers. Delivered individualized learning support based on student needs.
Social Media Ambassador
UniLend Finance
Nov 2022 - Nov 2024 (2 years)
Created and shared content to promote events and drive awareness of the projects’ achievements across social media platforms. Assisted with ongoing campaign messaging to increase visibility of the brand and initiatives.
Customer Support Agent
Haul Auto Naples LLC
Apr 2023 - Mar 2024 (11 months)
Coordinated customer communications to answer questions and resolve issues related to pending or potential orders. Tracked pending orders by liaising with drivers and customers until deliveries were completed, supporting brand awareness via emails and texts.
Customer Support Agent
ZealFx Trading Academy
Oct 2022 - Mar 2023 (5 months)
Coordinated customer communications and inquiries to support prospects interested in the academy. Helped raise awareness about the academy through emails and text-based outreach.
Social Media Ambassador
Anmol Network
Mar 2022 - Sep 2022 (6 months)
Created social media content to promote events and highlight achievements of projects. Helped maintain visibility of initiatives and communicated updates across social platforms.
Intern
Warri Refining and Petrochemical Company Limited
Apr 2018 - Jul 2018 (3 months)
Monitored machine readings in both the plant section and computer room to support operational tracking. Assisted with product reloading/refilling and helped initiate step-up and step-down processes to prevent machines from being overworked.
Education
Degrees, certifications, and relevant coursework
Allover Polytechnic Sango Ota
IJMB (Advance Level), IJMB
2014 - 2015
Grade: 8 Point
Completed IJMB (Advance Level) and attained an 8-point result during the program.
Institute Of Safety Practitioners Of Nigeria (ISPON)
Health and Safety Environment (Level 2), Health and Safety Environment
2025 -
Grade: 2
Studied Health and Safety Environment under ISPON and completed Level 2.
National Teachers Institute Kaduna
Postgraduate Degree in Education, Education
2026 -
Postgraduate degree in Education at the National Teachers Institute, Kaduna.
Kwara State University
Bachelor of Science, Geology and Mineral Science
2016 - 2019
Grade: Second Class Lower Division
Earned a Bachelor’s degree in Geology and Mineral Science, graduating with a Second Class Lower Division.
Institute Of Safety Practitioners Of Nigeria (ISPON)
Health and Safety Environment (Supervisory Level 3), Health and Safety Environment
2025 -
Grade: 3
Completed the ISPON Health and Safety Environment supervisory level training (Level 3).
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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