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Guilhem Paillet

@guilhempaillet

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Product-focused technical leader delivering AI-driven customer experience and automation.

Canada

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What I'm looking for

I want a product/technical role using AI, automation, and data to improve customer experience, with cross-functional ownership and measurable impact.

I am a technical product owner with deep experience building AI-powered customer support and automation solutions that measurably reduce cost and manual effort. I prioritize ROI-driven roadmaps and rapid prototyping to deliver tangible business outcomes.

At Bell I led a team to build generative-AI chatbots and multi-turn voice LLM solutions, cutting transfers 39% and abandonment 88%; at Agility PR I built an n8n/Claude proof of concept and consolidated a four-quarter roadmap driving large efficiency gains. I combine hands-on technical skills (Python, SQL, automation) with agile product practices and cross-functional leadership.

I seek roles where I can continue to apply prompt and context engineering, automation, and AI to improve customer journeys, accelerate delivery through strong ceremonies, and scale measurable impact across large data sets and user bases.

Experience

Work history, roles, and key accomplishments

Current

Product Owner

Current

Agility PR

Apr 2025 - Present (6 months)

Drafted a four-quarter roadmap and delivered 26 features across front-end and back-end with defined success metrics; implemented n8n + Claude Code prototyping to automate media database research and led cross-functional ceremonies to accelerate decisions.

Product Management Roadmapping N8n Claude Code ChatGpt Prototyping Stakeholder Management Agile

Technical Product Owner

Bell Canada

May 2023 - Apr 2025 (1 year 11 months)

Led a team to build AI-powered virtual assistants and multi-turn LLM voice solutions, reducing agent transfers 39% and abandonment 88% while increasing self-service adoption 45% across 3M interactions.

Generative AI LLMs AI Voice Solutions API Integration Jira Agile LLM

Data Analyst – Reporting

Bell Canada

Jul 2022 - Apr 2023 (9 months)

Automated reporting and built MicroStrategy dashboards using SQL, Python, and SAS, reducing manual reporting time 30% and driving process changes that cut average handle time 28% for SIM activations.

SQL Python SAS Microstrategy Data Analysis Dashboards Process Improvement

Associate Product Manager

Sun Life Financial

Sep 2020 - Dec 2020 (3 months)

Associate Product Manager in a co-op role supporting product initiatives and gaining cross-functional experience in financial services product workflows.

Product Management Market Research Agile Reporting

Project Data Analyst

TD Bank

Jan 2020 - Apr 2020 (3 months)

Project data analyst co-op responsible for analytics and reporting to support project delivery and operational decision-making.

Data Analysis SQL Reporting Excel)Excel

Data Analyst

Bank of Montreal

May 2019 - Aug 2019 (3 months)

Data analyst co-op who built a Spotfire/IronPython overdraft audit dashboard and automated Jira exception reporting, improving resolution rates and saving significant analyst time.

Spotfire IronPython SQL VBA Data Analysis Iron Python

Education

Degrees, certifications, and relevant coursework

Wilfrid Laurier University

Bachelor of Science, Computer Science

Activities and societies: TD Risk Case Competition (Top 5); DECA Case Competition (1st Place); Scotiabank Case Competition (3rd Place)

Completed a Bachelor of Science with a specialization in Computer Science and participated in multiple business case competitions with top placements.