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Torie Alozie

@toriealozie

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Customer service specialist with 15 years of client relations experience.

United Kingdom

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What I'm looking for

I am seeking a role that values customer satisfaction and offers opportunities for team leadership and professional growth.

I am a dedicated customer service specialist with over 15 years of experience in client relations, communication, and problem-solving. My career has been marked by a proven track record in resolving complex customer inquiries and enhancing satisfaction rates. I pride myself on my ability to build strong client relationships and implement effective operational protocols that drive success.

In my current role as a Customer Care Consultant, I assess client needs and develop customized customer service solutions, achieving a 95% resolution rate. My previous experience as a Station Manager and Program Director at The Beat 97.9 FM allowed me to lead customer satisfaction initiatives and manage a team of over 100 staff, significantly improving audience engagement and retention rates. I am passionate about training teams on best practices and continuously improving service delivery.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Consultant

Current

Self Employed

May 2019 - Present (6 years 1 month)

As a Customer Care Consultant, I assess client needs and develop customized customer service solutions. I maintain strong client relationships, resolve customer concerns with a 95% resolution rate, and train teams on communication best practices. I implemented a feedback system that reduced complaint resolution time by 30% and improved client satisfaction by 25%.

Customer Service Client Relationship Management CRM Systems Staff Training Communication Problem Solving Process Improvement

Station Manager/Program Director

The Beat 97.9 FM Ibadan, Megalectrics Limited

Mar 2012 - Mar 2018 (6 years)

Led customer satisfaction initiatives for an audience of over 6 million listeners. Managed a team of 100+ staff, implemented client-focused service standards, and conducted employee training on customer engagement. Developed feedback systems to improve service delivery and resolved escalated customer concerns.

Customer Satisfaction Team Management Employee Development Service standards Client Engagement Performance Metrics

Senior Producer & On-Air Personality

96.9 Cool FM, Steam Broadcasting

Sep 2003 - Mar 2012 (8 years 6 months)

Engaged with an audience of over 14 million listeners, addressing their needs and feedback. Developed client-focused value propositions and built cross-departmental customer service protocols. Achieved a 20% improvement in listener satisfaction through personalized engagement strategies.

Value Proposition Staff Training Personalization Communication Problem Solving

Customer Service Representative/Executive Trainee

New Nigerian Bank

Apr 2001 - Aug 2003 (2 years 4 months)

Resolved customer inquiries regarding banking products and account services. Assisted clients with fraud concerns and maintained detailed customer records with 100% accuracy. Collaborated with teams to ensure seamless service and built strong client relationships through personalized service.

Team Collaboration