Daniel Mabel

I’m a motivated customer service specialist with over 3 years of experience enhancing service delivery, client satisfaction, and retention. I focus on strategic relationship management, service policy development, and real-time support systems to ensure quality and consistency for every customer.

At Guarantee Trust Bank, Lagos, Nigeria, I managed and escalated service requests within company policies to deliver swift resolutions and strong customer outcomes. I achieved a 95% customer satisfaction rate, maintained high quality assurance scores through timely solutions, and earned an award for Best Customer Service Representative.

I also improved customer experience by enabling feedback loops that management could act on, and by proactively running follow-up calls and emails to increase engagement. I developed processes to effectively manage and support customers in the diaspora, expanding global customer care while mitigating negative perceptions quickly.

Previously, as a Customer Success Manager at Take and Trade Nigeria, I optimized onboarding for online users, monitored engagement and satisfaction, and identified upselling and cross-selling opportunities aligned to customer objectives. I reduced company churn rate by 30% through targeted customer success initiatives, and I integrate customer feedback into product development to drive measurable improvements.