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Tori Biggers

@toribiggers

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Detail-oriented project manager delivering efficient, client-focused operations.

United States

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What I'm looking for

I’m looking for a role where I can help lead projects and keep operations running smoothly by combining administrative support, accuracy, and customer care to improve efficiency and satisfaction in a fast-paced team.

I’m a highly organized, detail-oriented professional with extensive experience in administrative support, project management, and customer service. I bring strong communication, flexibility, and the ability to manage multiple projects in fast-paced environments.

As a Freelance Project Manager / Consultant, I manage multiple client projects simultaneously, collaborate to understand client needs, and develop tailored project plans. I implement innovative solutions to enhance project efficiency and client satisfaction, while leveraging Microsoft Office, Google Suite, and Photoshop/GIMP to keep work moving smoothly.

I also build reliability in day-to-day operations. In my Administrative Assistant role at Carmouche Capital LLC, I schedule maintenance, provide customer service, administer leases and official documents for compliance, and manage accounts receivable activities tied to landlord/tenant disputes.

In addition, I’ve supported revenue operations and customer data integrity. As a Revenue Operations Coordinator, I updated case files and notes in Salesforce to ensure data accuracy and improve client communication, while flagging accounts needing documentation to prevent service delays.

Experience

Work history, roles, and key accomplishments

Current

Freelance Project Manager

Current

Freelance

Jan 2023 - Present (3 years 5 months)

Managed multiple client projects simultaneously, ensuring timely delivery and high-quality results. Collaborated with clients to define tailored project plans and used Microsoft Office, Google Suite, and Photoshop/GIMP for project communication and execution.

Project Management Microsoft Office Google Suite GIMP Social Media Strategy Digital Marketing

Current

Administrative Assistant

Current

Carmouche Capital LLC

Jun 2020 - Present (6 years)

Scheduled rental property maintenance and provided customer service, improving tenant satisfaction by 20%. Managed accounts receivable for landlord/tenant disputes and prepared demand notices and petitions of nonpayment, reducing outstanding payments by 15%.

Customer Service Accounts Receivable Lease Administration Expense Reporting Document Review

Revenue Operations Coordinator

SimplyInsured

Dec 2022 - Jan 2023 (1 month)

Maintained accurate Salesforce case files and notes to improve client communication. Provided invoices and payment updates via carrier portals and reduced service delays by flagging accounts needing additional documentation and routing them to the right teams.

Salesforce Invoice Carrier Portals Client Communication

Data Entry Clerk

0xUprising Studio

Aug 2021 - Dec 2022 (1 year 4 months)

Prepared, verified, and processed customer-supplied data with a 98% accuracy rate. Tracked customer information and supported timely responses using Google Docs, Microsoft Office, and customer communication via chat, phone, and email.

Data Verification Data Processing 98% Accuracy Google Docs Microsoft Office Customer Data Management Customer Support Data Tracking

Customer Service Agent

Alorica

Aug 2021 - Feb 2022 (6 months)

Answered customer questions, offered additional services, and collected and updated customer information to ensure data integrity. Assisted with payments and claims processes by accurately entering notes into customer files.

Customer Care Payments Support Claims Processing Accuracy & Notes