Looking for a job

Nahkkiah Parham

@nahkkiahparham

I support customers and remote operations through accurate data management, communication, and administrative coordination.

United States

Message

What I'm looking for

I'm looking for a remote role where I can support customers or business operations through organized communication, accurate data management, and dependable administrative support.

I've supported customers at CVS Health through phone, email, and chat, resolving account inquiries, service issues, and complaints while consistently meeting productivity goals.

As a Virtual Administrative Assistant on Upwork, I managed calendars, emails, scheduling, reports, digital files, and virtual meeting follow-ups for clients.

At TTEC, I entered and verified customer and business data, corrected errors, protected sensitive information, and completed independent work within deadlines.

Experience

Work history, roles, and key accomplishments

Remote Customer Service Representative

CVS Health

Jun 2022 - Dec 2025 (3 years 6 months)

Assisted customers via phone, email, and chat regarding account inquiries and service issues. Maintained high customer satisfaction through professional communication and resolved complaints while following company policies.

Customer Service Communication Skills Problem Solving Data Entry Microsoft Office

Virtual Administrative Assistant

Upwork

Mar 2021 - May 2022 (1 year 2 months)

Managed calendars, emails, and scheduling for clients. Entered and maintained data in company databases, prepared reports, and coordinated virtual meetings.

Calendar Management Email Management Scheduling Data Entry Report Preparation Virtual Meetings

Data Entry Clerk

TTEC

Aug 2019 - Feb 2021 (1 year 6 months)

Entered customer and business information into databases, verified data accuracy, and corrected errors. Maintained confidentiality and completed assignments within deadlines.

Data Entry Data Accuracy Confidentiality Time Management Microsoft Office