Open to opportunities

Tonya Willis

@tonyawillis

Message

I manage customer accounts, renewals, onboarding, and retention-driven revenue.

United States

Message

What I'm looking for

I'm seeking a Customer Success or Account Management role with increased ownership and growth opportunities, where I can build customer relationships, improve processes, support retention, and deliver high-quality client experiences.

At ChemDAQ, I manage a large customer portfolio across renewals, onboarding, account support, quotes, purchase orders, invoicing, and shipment prioritization. I've managed $1.28M in annual renewals and processed 94+ sales quotes totaling $407K while serving as a primary customer contact.

Previously at Carnegie Library of Pittsburgh, I managed ordering and tracking across 29 locations, verified data in Sierra and OCLC, and supported high-volume processing of up to 100,000 items annually. I also helped roll out HR software across 200 employees and 19 locations by creating training materials and providing ongoing support.

Experience

Work history, roles, and key accomplishments

Current

Customer Account Manager

Current

ChemDAQ Inc.

Feb 2023 - Present (3 years 6 months)

Managed a large portfolio of customer accounts, owning the full lifecycle of contract renewals, onboarding, and account support. Successfully managed renewals totaling $1.28M in annual revenue and generated 94+ sales quotes totaling $407K.

Customer Relationship Management Account Management Contract Renewal Client Onboarding Order Management Invoicing Cross Functional Collaboration Process Improvement Customer Experience

Senior Clerk - Acquisitions

Carnegie Library of Pittsburgh

Aug 2020 - Feb 2023 (2 years 6 months)

Managed ordering and tracking of materials across 29 library locations. Verified and analyzed order data using Sierra and OCLC systems to ensure accuracy.

Order Management Data Analysis Sierra Research Record keeping Collaboration

Senior Clerk - Processing Unit

Carnegie Library of Pittsburgh

Jul 2018 - Jan 2020 (1 year 6 months)

Processed and verified high-volume shipments, supporting 90,000–100,000 items annually. Partnered with leadership to streamline processes, completing 35,000 items within a 2-week deadline.

Process Improvement Documentation Training Data Entry Quality Assurance