Tonisha Watkins

I've supported benefits administration and employee service at Accenture, CVS Health, and JFN Tax Service, resolving inquiries, handling escalations, and maintaining compliant, confidential records.

In my recent claims roles with The Hartford, CCMSI, The Hanover Insurance Group, and Chubb/ESIS, I've managed high-volume, leave-adjacent casework, coordinated next steps, and communicated clearly with employees and managers. At CCMSI, I maintained 98%+ accuracy and used Excel to identify outstanding-item trends and process gaps.

I'm pursuing a Bachelor of Science in Business Administration in Human Resources Management and bring Workday, UKG, Microsoft Office, quality review, vendor coordination, and process-improvement experience to on-site HR operations.