Stephanie Berroa
@stephanieberroa
I manage complex leave, disability, and HR compliance cases at scale.
United StatesWhat I'm looking for
At Unum, I manage 250+ active integrated leave and disability claims, determining eligibility, calculating benefits, and coordinating offsets across PFML, FMLA, corporate paid plans, and state programs.
I've processed complex multi-benefit files, generated required regulatory notices, and partnered with STD/ADA, intake teams, clients, and HR contacts to manage claims through their full duration. Previously, I maintained 90%+ compliance and quality metrics while independently evaluating FMLA and state leave requests.
Earlier at Consumer Directed Choices, I tracked workers' compensation claims, supported open enrollment, administered employment verifications and unemployment claims, and audited 2,000+ active I-9 forms for federal compliance.
Experience
Work history, roles, and key accomplishments
Managed a caseload of 250+ integrated leave and disability claims, determining eligibility, calculating benefits, and offsetting across PFML, FMLA, and state-specific programs. Ensured timely, compliant claim communication and cross-functional coordination.
Managed a caseload of FMLA and state leave cases, determining eligibility and leave status by analyzing documentation against regulatory requirements. Processed leave requests end-to-end and maintained 90%+ compliance and quality metrics.
Human Resources Assistant
Consumer Directed Choices
Jun 2018 - Jan 2020 (1 year 7 months)
Conducted employment verifications and administered unemployment claims, ensuring accurate and compliant responses. Tracked workers' compensation claims and maintained compliance across 2000+ I-9 forms.
Education
Degrees, certifications, and relevant coursework
University at Buffalo
Bachelor of Science, Psychology/Spanish
Bachelor of Science in Psychology and Spanish from the University at Buffalo.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Skills
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