Dedicated and results-driven professional with a proven track record of success in BPO. Equipped with 4 years of experience in supervisory, I am adept at analytics. Known for my strong work ethic, attention to detail, and ability to thrive in fast-paced environments, I am eager to contribute my expertise to a remote business and make a positive impact.
TAOpen to opportunities
Tomkins Amper
@tomkinsamper
I'm an experienced supervisor in work force management field.
PhilippinesExperience
USDedicated Workforce Supervisor with 3 of experience in overseeing and optimizing team productivity in Real time tower. Proven track record in strategic scheduling, talent management, and performance enhancement. Skilled in fostering a positive work culture that drives efficiency and achieves organizational objectives. Known for implementing innovative workforce strategies that maximize resolution.
TEDedicated Workforce Supervisor with 3 of experience in overseeing and optimizing team productivity in Real time tower. Proven track record in strategic scheduling, talent management, and performance enhancement. Skilled in fostering a positive work culture that drives efficiency and achieves organizational objectives. Known for implementing innovative workforce strategies that maximize resolution.
TEA Real-Time Analyst (RTA) is a key role within a contact center or customer service environment responsible for monitoring and optimizing real-time operations to ensure efficient resource utilization and adherence to service level agreements (SLAs).
TEA customer service representative (CSR) is a frontline professional responsible for interacting with customers to handle inquiries, resolve complaints, and provide assistance regarding products or services offered by a company. CSRs typically work across various communication channels, including phone, email, chat, and sometimes in-person interactions
Tech stack
Learn about the tools and technologies that Tomkins likes to use.
Availability
Open to opportunities
Location
PhilippinesAuthorized to work in
Salary expectations
1k-2k USD
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