PJ Gnzls

I am an experienced supervisor and team lead with a strong background in customer care. In my previous roles, I have acted as an immediate supervisor, providing coaching and support to my team members. I have also been involved in the recruitment process, conducting initial interviews for applicants. Additionally, I have been responsible for generating end-of-day and end-of-month reports to track team performance.

During my time as a subject matter expert at Peak Support Global, I served as the point of contact when the immediate supervisor was unavailable. I provided coaching and support to the team, conducted audits, and handled supervisor calls. As a senior back office specialist at a company, I was responsible for administrative tasks and served as a team lead and supervisor. I also worked as a food health advisor, providing expertise in the field.

At CNM Solutions, I worked as a subject matter expert in operations and customer service. I assisted new team members in transitioning from nesting and provided support to agents in their production. I also handled dispatching and served as a subject matter expert in customer care. At Ibex, I worked as a customer care expert and tier 2 expert, providing client-facing support and assistance. I also worked as a billing specialist, tech support tier 1, and online teaching agent. I was recognized as a top 4 agent for the whole Philippines site and gained expertise in insurance and technical support.