Open to opportunities

PJ Gnzls

@pjgnzls

Philippines

Message

What I'm looking for

I am looking for a job that offers a dynamic and collaborative work environment. I am seeking a company that values employee growth and provides opportunities for career advancement. I am particularly interested in roles that involve customer service management, operations management, training management, or quality assurance management. I am dedicated to delivering exceptional customer care and l

Talent Acquisition Specialist | Recruitment Manager | Full-Cycle Recruiter | Executive Assistant | Virtual Staffing Expert

Tools used:
Zendesk
Google Workspace
Miqo
Apollo
Linkedin Sales Navigator
Claude, ChatGPT, Gemini (AI)
Calendly
Microsoft Office
Asana
Notion
Magento

Also open to conversations with founders and operators interested in co-building or scaling a staffing/BPO/outsourcing agency.

Shoot a dm or email if you want to discuss tasks that I can help you
Email - pjgnzls032714@gmail.com
WhatsApp - +639276759857

Experience

Work history, roles, and key accomplishments

Frontdesk/Receptionist

Lima Charlie Inc.

Feb 2024 - Mar 2024 (1 month)

Worked as Frontdesk/Receptionist for FEMA under LCI. Act as property management assistant.

Reception Duties Real Estate Management Real Estate Operations

Order Management Processor

corporategift.com

Sep 2023 - Dec 2023 (3 months)

Order Processing Team
Order/Data Entry
Tracking and Shipping

Order Management

SUBJECT MATTER EXPERT

Peak Support Global

May 2022 - May 2023 (1 year)

Acts as POC if immediate supervisor of a team is unavailable, coaching, audit, supcalls

Subject Matter Expertise Coaching Audit Problem Solving Communication Skills

SENIOR BACK OFFICE SPECIALIST

Professional Skills Company

Apr 2021 - Feb 2022 (10 months)

Chat/Email specialist, Retentions Department, Administrative Tasks, Team Lead/Supervisor, Food Health Advisor

Email Retention Leadership Administration Live Chat

CUSTOMER CARE EXPERT TIER 2 Expert

Ibex

Aug 2020 - Feb 2022 (1 year 6 months)

Client Facing, Human Resource Assistant, Billing Specialist, Tech Support Tier 1, Online Teaching, Top 4 Agent whole PH Site (sales), Insurance Specialist, Technical Support

Client Management Human Resources Billing Technical Support Sales Insurance Teaching

SUPERVISOR/TEAM LEAD

Altria Customer Care Corp

Oct 2019 - Jul 2020 (9 months)

Acts as immediate supervisor, assists in initial interviews for applicants, SBS coaching, EOD/EOM reports

Interviewing Coaching Reporting Customer Service

SUBJECT MATTER EXPERT

CNM Solutions

Apr 2018 - Oct 2019 (1 year 6 months)

Customer Success, Order Placer, Sales, Assists newbie in transition from nesting, Assists agents in production, Dispatching, Agent Support/Subject Matter

Customer Success Sales Training Production Customer Service