Tomiris Amir

• Manage professional and personal calendars, meetings, appointments, and event logistics.
• Prepare market research, analytical reports, and presentations to support business decisions.
• Arrange end-to-end domestic and international travel, including flights, accommodation, transfers, and
itineraries.
• Coordinate confidential business and personal matters as the primary point of contact.

• Provide daily executive and administrative support to the business owner, managing priorities,
correspondence, schedules, and urgent requests.
• Handle up to 50 client inquiries per day across phone, email, and live chat, ensuring timely follow-up.
• Maintain accurate client, payment, and task records in HubSpot and Zendesk.
• Coordinate city-wide deliveries and international travel arrangements

• Saved the CEO 3-5 hours per day by managing administrative tasks, research, and staff coordination.
• Coordinated international travel, accommodation, hotel negotiations, and complex visa applications.
• Reduced travel administration by approximately 15-20 hours per trip.
• Processed daily transactions exceeding $10,000 and managed expense reimbursements and international
purchases.
• Handled ur

• Managed inbound and outbound customer communication across phone, email, and live chat.
• Introduced payment products, identified customer needs, and qualified prospective leads.
• Documented customer interactions and tracked cases through resolution in the CRM.
• Shared customer feedback and recurring issues with sales, marketing, and technical teams.
• Supported more than 100 customer interact

• Designed and launched learning programs based on business and employee development needs.
• Managed program schedules, content, and communications through EPAM Learn, Program Studio, and
ContactMonkey.
• Coordinated mentors, program managers, curators, and subject-matter experts throughout the program
lifecycle.
• Resolved participant, content, and deadline issues to keep programs on schedule.
•

• Coordinated technical learning programs, including training sessions, workshops, Q&A sessions,
attendance tracking, and progress reporting.
• Planned program runs and provided organizational support to trainees, trainers, and program managers.
• Resolved process issues and aligned training activities with business requirements.
• Built trusted relationships with stakeholders and communicated ser

• Coordinated learning programs and events for 500+ employees across Kazakhstan, Kyrgyzstan, and
Uzbekistan.
• Developed certification processes and learning paths based on the company learning matrix.
• Prepared training budgets and coordinated relationships with external training providers.
• Maintained employee training records and Continuing Professional Education credits.
• Collaborated with

• Contacted 30+ prospective B2B partners per day, including HR leaders and CEOs.
• Prepared personalized outreach using company and contact research from LinkedIn and Dealroom.

• Handled 50-100 customer inquiries per day and documented issues through resolution.
• Onboarded new customers and explained the platform's key processes.
• Maintained customer account information and interactions in HubSpot.
• Supported account managers with customer and operational projects.
• Created internal process and procedure documentation.

• Conducted 50-100 daily calls to small and medium-sized businesses and supported B2B client acquisition.
• Recruited for IT, marketing, and internship roles and conducted 5-10 candidate interviews per day.
• Supported the CEO with administrative projects, scheduling, and team deadline tracking.

• Managed Instagram content by category and supported daily administrative tasks.
• Coordinated schedules and tracked priorities in Trello.

May 2023

Nov 2022

Nov 2022

Nov 2022

Nov 2022

Academic mobility program completed as part of Bachelor of Finance studies at Kazakh-British
Technical University.