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Luiza Akhmejanova

@luizaakhmejanova

Message

B2B Account Management and Customer Success leader scaling SaaS partnerships and revenue through strategic growth.

Kazakhstan

Message

What I'm looking for

I’m looking for a B2B role where I can drive customer retention, partner enablement, and revenue growth—combining account management with onboarding/adoption and (when needed) API-led integrations.

I’m a B2B Account Management & Customer Success professional with 8+ years of experience in international tech-driven and SaaS-oriented companies, focused on customer retention, strategic partnerships, and enterprise account management.

In my current role as a Key Account Manager, I manage the full customer lifecycle—from onboarding and implementation to long-term retention, growth, and account expansion. I’ve scaled a partner portfolio from 150 to 400 accounts, increased sales revenue from $4M to $7.6M, and grew net profit by 52%, earning recognition as a Global Top Performer for Onboarding & Adoption contributing to core KPIs.

I also lead technical and revenue-driving work, including API integrations for strategic clients (e.g., launched an API integration that increased bookings from 30 to 5625 within 2 years). Earlier, I grew B2B adoption of an online exam registration system to 90% and launched initiatives like new IELTS test centers and professional development programs for teachers.

Experience

Work history, roles, and key accomplishments

Current

Key Account Manager

Current

Emerging Travel Group (RateHawk)

Mar 2023 - Present (3 years 4 months)

Manage and develop a B2B partner portfolio across Kazakhstan, including revenue growth opportunities, contract negotiations, partner onboarding, and API integrations. Grew the partner network from 150 to 400, increased sales from $4M to $7.6M, and boosted net profit by 52%.

B2B Account Management Customer Retention Revenue Growth Strategic Partnerships Partner Onboarding API Integration Contract Negotiation Performance Analytics Stakeholder Management Cross Functional Collaboration Partner Enablement Sales Analytics

Business Development Manager

British Council Kazakhstan

Jul 2022 - Mar 2023 (8 months)

Develop and manage B2B partnerships for IELTS and other international examinations by promoting British Council’s B2B product offering. Built university and education-center partnerships achieving 90% adoption of the online exam registration system and launched 5 new IELTS test centers across key cities.

B2B Sales Partnership Development Stakeholder Management Demand Forecasting Revenue Growth Strategy Cross Functional Collaboration

Exams Manager

British Council Kazakhstan

Jul 2019 - Jul 2022 (3 years)

Managed organization of IELTS and other international exams across Kazakhstan, including scheduling, venue coordination, logistics, and examiner management. Improved company profit by 1.5x within one year and supported delivery of strategic regional targets.

CFA ACCA Scheduling Logistics Management Compliance Audits Staff Training Quality Assurance

Senior Travel Manager

Bcd Kazakhstan (International Travel Plus)

Dec 2014 - Jul 2019 (4 years 7 months)

Organized corporate trips and events end-to-end, managing logistics, accommodation, transfers, catering, insurance, and meeting/conference coordination. Established long-term relationships with corporate clients and ensured compliance with budgets and corporate travel policies.

Corporate Travel Management Event Logistics Catering and Insurance Coordination Client Relationship Management Strategic Partnerships Budgeting Travel Policy Compliance Administrative Support