Open to opportunities

TOLUWANIMI ADEBOWALE

@toluwanimiadebowale

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Customer care and data entry professional with 10+ years driving sales, retention, and accurate records.

Nigeria

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What I'm looking for

I’m looking to bring my customer care, data entry accuracy, and process-improvement mindset to a fast-paced team—handling records, schedules, and client support with precision while building retention through proactive follow-up and excellent service.

I’m a results-driven Customer Care, Data Entry, and Virtual Assistance professional with 10+ years of experience across customer service, sales, administrative operations, and data management. I consistently exceed performance targets, build lasting client relationships, and streamline day-to-day processes with precision.

In my current role as a Sales Representative & Administrative Coordinator at Digital Space Capital, I’ve consistently exceeded monthly and quarterly sales targets by 20%, while growing the client base by 30% within one year through lead generation, follow-ups, and relationship building. I also improved customer retention rates by 25% by delivering personalized service and proactive follow-up systems.

I bring strong operational discipline alongside client-facing strength. I manage financial records, budgets, and documentation with high accuracy—supporting compliance and audit readiness—and I’ve achieved a 95% documentation accuracy rate during audits after revamping compliance records.

Earlier, I supported growth in healthcare by surpassing quarterly sales targets by 25% for three consecutive quarters and securing contracts with 6 new hospitals and clinics. I’ve also served in educational and support roles, including Computer Science Teacher and Microbiology Lab Assistant, which strengthened my attention to detail, record accuracy, and mentoring mindset.

Experience

Work history, roles, and key accomplishments

Current

Sales Rep & Admin Coord

Current

Digital Space Capital

Nov 2023 - Present (2 years 6 months)

Exceeded monthly/quarterly sales targets by 20%, growing the client base 30% in one year while improving customer retention by 25% through personalized service and proactive follow-ups. Managed accurate financial records, budgets, scheduling, correspondence, and document management to support audit-ready operations.

Sales Targets Lead Generation Client Relationship Management Customer Retention Records Management Audit Readiness Document Management

Medical Sales Representative

Laider International West Africa Limited

Dec 2022 - Oct 2023 (10 months)

Surpassed quarterly sales targets by 25% for three consecutive quarters, boosting regional market share. Secured contracts with six new hospitals and clinics, driving 30% regional sales growth, and led a new medical device launch to reach 40% penetration in six months while increasing repeat orders by 20%.

Contracting Market Penetration

Computer Science Teacher

Queen's College

Dec 2021 - Aug 2022 (8 months)

Developed and delivered technology curriculum using hands-on projects to improve student engagement and learning outcomes. Mentored students, tracked individual progress, and adapted teaching strategies based on performance assessments.

Lesson planning Classroom Instruction Student Mentoring Project Tracking

Microbiology Lab Assistant

Victory Specialist Hospital

Feb 2019 - Aug 2019 (6 months)

Maintained quality control and compliance standards across laboratory procedures by accurately recording, analyzing, and reporting laboratory data. Assisted research and development activities to improve diagnostic processes.

Laboratory Quality Control Compliance Clinical Decision Support research and development

Sales Representative

Indomie (Dufil Prima Foods)

Feb 2015 - Sep 2015 (7 months)

Assisted customers with product inquiries and ensured a positive in-store experience. Managed inventory records, cash handling, and daily sales reporting with accuracy.

Customer Service inquiry handling Cash Handling Sales Reporting Sales Support

Secretary

Triple A Microfinance Bank

May 2013 - Feb 2015 (1 year 9 months)

Provided administrative support including scheduling, correspondence, and record management while resolving customer inquiries professionally and efficiently. Managed financial documentation and supported basic banking operations with precision.

Administrative Support Scheduling Correspondence Management Records Management Financial Documentation Banking Operations Professional Efficiency