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Toluwani Festus

@toluwanifestus

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Customer Support Specialist who processed customer orders at Beniah Print House and resolved order-related concerns.

Nigeria

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What I'm looking for

I’m interested in delivering helpful, professional customer experiences.

At Beniah Print House, I processed customer orders, followed up on fulfilment, and responded to enquiries with product information. I also addressed order-related concerns and maintained customer records.

At the National Assembly Service Commission, I served as a first point of contact, routed official correspondence, and directed enquiries and visitors to the appropriate personnel. My experience also includes maintaining records and preparing departmental documents at the Federal Ministry of Agriculture and Rural Development.

Experience

Work history, roles, and key accomplishments

Administrative Support Officer

National Assembly Service Commission

Dec 2025 - Sep 2026 (9 months)

Served as the first point of contact, providing professional assistance and directing enquiries appropriately. Managed incoming correspondence and ensured timely routing of official communications.

Customer Support Correspondence Management Administrative Support Communication Skills Organization

Administrative Intern

Federal Ministry of Agriculture and Rural Development

Jul 2023 - Sep 2023 (2 months)

Maintained departmental records and filing systems. Prepared and organized documents and correspondence for departmental use.

Records Management Documentation Preparation Administrative Support Organization

Secretary / Customer Service Representative

Beniah Print House

Aug 2022 - Nov 2022 (3 months)

Processed customer orders accurately and monitored fulfilment to support timely delivery. Responded to customer enquiries and provided product information to support purchasing decisions.

Customer Service Order Processing Complaint Resolution Record keeping Communication Skills