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Winifred Chidubem

@winifredchidubem1

Customer service specialist and virtual assistant who handled customer enquiries, tracked issues in CRM systems, and supported client operations.

Nigeria

Message

As a freelance Customer Service Representative, I responded to customer enquiries by email, phone, chat, and messaging, and used CRM systems to document interactions and track outstanding issues.

As a freelance Virtual Assistant / Administrative Assistant, I managed scheduling, follow-ups, and client requests using tools including Google Workspace, ClickUp, and HubSpot. At Idea Town Academy, I created customer-focused emails, promotional messages, product descriptions, and marketing content.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Freelance

Nov 2024 - May 2026 (1 year 6 months)

Responded to customer enquiries through email, phone, chat, and messaging platforms. Used digital tools and CRM systems to document interactions and track issues.

Customer Service CRM Email Support Live Chat Phone Support Problem Solving Active Listening Data Entry Record keeping Time Management Written Communication Verbal Communication

Virtual Assistant / Administrative Assistant

Freelance

Oct 2024 - Oct 2025 (1 year)

Managed administrative tasks, scheduling, follow-ups, and day-to-day client requests. Used Google Workspace, Zoom, ClickUp, HubSpot, Microsoft Office, and Canva to support daily operations.

Administrative Support Scheduling Google Workspace Zoom ClickUp HubSpot Microsoft Office Canva Time Management Task Management Communication Skills

Copywriter / Email Copywriter

Idea Town Academy

Apr 2023 - Aug 2024 (1 year 4 months)

Created customer-focused emails, promotional messages, product descriptions, and marketing content. Adapted writing styles to different audiences and researched products and customer pain points.

Copywriting Email Marketing Content Creation Product Descriptions Marketing Research Communication Skills