Tolulope Kadiri
@tolulopekadiri
Customer Support Specialist focused on fast, customer-first issue resolution across billing, accounts, and escalations.
ZimbabweWhat I'm looking for
I’m a detail-oriented, customer-focused Customer Support Specialist with experience supporting clients through billing inquiries, account management, issue resolution, and service optimization.
At Tek Experts (Oct 2024–Present), I provide end-to-end support for billing, subscriptions, and account-related requests, including invoice review, payment tracking, and account reconciliation.
I manage escalations professionally, ensuring timely resolution and customer satisfaction, while guiding customers through portal navigation, account usage, and best practices.
Before that, I served as a Customer Service Representative at UBA Group (Nov 2022–Oct 2024), handling high-volume customer interactions across multiple channels, resolving complaints, and maintaining accurate customer records while meeting performance and quality targets.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Tek Experts
Oct 2024 - Present (1 year 6 months)
Provided end-to-end customer support for billing, subscriptions, and account-related inquiries, including invoice review, payment tracking, and account reconciliation. Managed customer escalations, maintained accurate case documentation, and guided customers through portal navigation and account best practices in line with SLAs.
Customer Service Representative
UBA Group
Nov 2022 - Oct 2024 (1 year 11 months)
Managed high-volume customer interactions across multiple channels while resolving complaints and inquiries to meet performance and quality targets. Maintained accurate customer records and ensured compliance with company policies.
Client Account Maintenance
UBA Group
Oct 2022 - Sep 2024 (1 year 11 months)
Processed customer data maintenance requests accurately and within agreed SLAs. Ensured customer records were updated correctly while meeting service and compliance expectations.
Education
Degrees, certifications, and relevant coursework
Ajayi Crowther University
Bachelor of Science (B.Sc.), Mass Communication
2022 - 2024
Earned a B.Sc. in Mass Communication from Ajayi Crowther University (2022–2024).
Lagos State Polytechnic
Higher National Diploma (HND), Mass Communication
2017 - 2019
Completed an HND in Mass Communication at Lagos State Polytechnic (2017–2019).
Lagos State Polytechnic
Ordinary National Diploma (OND), Mass Communication
2011 - 2015
Earned an OND in Mass Communication from Lagos State Polytechnic (2011–2015).
National Broadcast Academy
Professional Certificate
Completed a professional certificate at the National Broadcast Academy in 2022.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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