Tojo Chacko

I transform complex technical initiatives into predictable business outcomes for AI-first companies and scaling Retail e-commerce systems.

As an AI Implementation Consultant with 18 years of experience spanning software engineering, solution architecture, and program delivery for Edtech and Ecommerce platforms, I specialize in bridging the gap between ambitious technical visions and measurable business results.

→ 𝐌𝐲 𝐓𝐫𝐚𝐜𝐤 𝐑𝐞𝐜𝐨𝐫𝐝:

At Narvar, I led enterprise e-commerce integrations projects delivery, stakeholders and risks, launched a strategic agency partnerships channel, and helped architect complex Shopify implementations for mid-market and enterprise retailers.

At Unacademy, I scaled the University/College program managing 75+ institutions and helped organise a global programming event with 70k+ participants, built strategic partnerships and managed cross-functional teams.

At CodeChef, I grew a certification business to accommodate 1,000 students per batch across 25+ centers, partnering with tech companies to place 300+ engineers.

→ 𝐖𝐡𝐚𝐭 𝐬𝐞𝐭𝐬 𝐦𝐞 𝐚𝐩𝐚𝐫𝐭:

Unlike typical managers, I bring hands-on technical depth from 10+ years as a Senior Software Engineer building cloud-native systems. This enables me to:

* Architect realistic implementation plans that engineering teams can actually execute

* Identify technical risks before they derail timelines

* Bridge communication gaps between business stakeholders and technical teams

* Make informed trade-off decisions under pressure

→ 𝐂𝐨𝐫𝐞 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞:

* AI & Automation Programs: End-to-end delivery of AI implementations, from strategy through deployment and adoption

* E-commerce Platform Delivery: OMS migrations, 3rd party integrations, WMS/TMS optimisations

* Technical Program Leadership: Cross-functional coordination for complex SaaS initiatives requiring deep technical and business alignment

* Process & Governance: PMO frameworks, stakeholder management systems, and delivery optimization for high-growth environments

→ 𝐈𝐦𝐩𝐚𝐜𝐭 𝐈 𝐃𝐞𝐥𝐢𝐯𝐞𝐫:

✓ Accelerated implementation timelines through streamlined pilot-to-production workflows

✓ Consistent on-time launches with smooth post-deployment transitions

✓ Enhanced team productivity via structured delivery frameworks and strategic automation

✓ Transformed chaotic project environments into predictable systems with clear governance

→ 𝐂𝐮𝐫𝐫𝐞𝐧𝐭𝐥𝐲 𝐎𝐩𝐞𝐧 𝐓𝐨 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐫𝐨𝐥𝐞𝐬 𝐢𝐧:

- Process and Stakeholder Management

- AI GTM Program,

- AI transformation consulting