I am looking for a job in the tech industry in similar roles to an API integrations specialist or implementation specialist. A majority of my experience is in the restaurant technology field so I would like to find something in that specific field but open to any other tech related industry.
Looking for a job
Todd Baker
@toddbaker
I build and support reliable POS API integrations, enabling vendors through testing, documentation, and practical tools.
United StatesWhat I'm looking for
At Crunchtime, I support and optimize third-party integration workflows using Kitchen POS and Enterprise APIs. I guide integrators from technical onboarding through validation, test and certify POS integrations, and translate API requirements into practical implementation guidance.
I've built internal Python tools, Postman resources, and a React-based POS API guide to make authentication troubleshooting, API testing, and JSON request construction easier for internal teams and external vendors.
My background also includes software and hardware support, incident management, team training, and cross-functional troubleshooting at Crunchtime and CompuCom.
Experience
Work history, roles, and key accomplishments
• Supported and optimized third-party integration workflows using the Crunchtime Kitchen POS API.
• Served as a subject matter expert for Crunchtime Kitchen POS and Enterprise APIs, guiding integration projects from
technical onboarding through validation.
• Tested and certified POS integrations with Crunchtime Kitchen to verify expected behavior and integration readiness
• Led troubleshooting for complex software and hardware issues, coordinating resolution across technical and
customer-facing teams.
• Mentored junior analysts on structured troubleshooting, escalation practices, and customer support best practices.
• Developed training materials that improved team knowledge of systems, workflows, and support procedures
• Analyzed support requests and recurring issue patterns to streamline troubleshooting and improve support workflows.
• Created onboarding and training materials for new team members to strengthen system knowledge and
troubleshooting consistency.
• Collaborated with cross-functional teams to improve software functionality based on user feedback and support trends.
IT Help Desk Analyst
CompuCom
Mar 2016 - Mar 2017 (1 year)
• Provided end-user support for hardware and software issues and drove incidents toward timely resolution.
• Managed and prioritized tickets, escalating issues when needed to maintain efficient response and resolution.
• Trained new team members on troubleshooting techniques and help desk best practices
Education
Degrees, certifications, and relevant coursework
CL
Code Louisville
Certificate, JavaScript Development
2021 - 2021
Completed JavaScript Development training at Code Louisville from January to April 2021.
CL
Code Louisville
Certificate, C# Development
2021 - 2021
Completed C# Development training at Code Louisville from May to August 2021.
CL
Code Louisville
Certificate, Web Development
2020 - 2020
Completed Front-End Web Development training at Code Louisville from August to November 2020.
University of Louisville
Bachelor of Science, Criminal Justice
Bachelor of Science in Criminal Justice from the University of Louisville, completed in August 2013.
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
75k-140k USD
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