Tarek S

Diagnose and resolve complex technical issues, including API integrations, client libraries, and webhooks, ensuring seamless performance across multiple environments. Provide leadership in technical training and mentorship, fostering skill development among team members and optimizing support workflows.
Drive documentation improvements and refining internal sandbox processes

Diagnosed bugs, authored knowledge base articles, and analyzed Java stack traces.
Collaborated with engineering teams to prioritize fixes

Responsible for publisher integrations using AdsNative exchange and mediation. Created ad placements mimicking native appearance of sites using HTML5 and CSS3. Analyzed and supported publisher inquiries regarding technical and monetary performance of placements.

Support user experience and publisher concerns as well as obtain internal analytics regarding the revenue of the company's offer wall. Test offer wall within apps and games on Android and iOS, and reporting findings to Solutions Engineering as well as Support Operations. Developing and running SQL scripts to obtain raw data for business analysis. Correspond with all business teams, especially Glob

Reporting to the Director of Applications Development, the Systems Analyst handles support requests for the School's web and business applications; participates in application enhancement requests by performing requirements gathering, application test plan creation, and manages the application testing process. In addition, the Systems Analyst participates in application development tasks, includi

• Supported web and business applications through requirements gathering, test-plan creation, application testing, documentation, and enhancement intake.

• Developed SQL Reporting Services reports and liaised with Application Development and Tier 1 support to resolve application issues.

• Created a full CampusGroups how-to guide and helped complete a departmental reporting portal project with 10

Developer of computer software for the fashion industry

Help Desk Support

Provided support to internal customers for Windows applications, including MS Office and distributed applications, troubleshot and solved problems in network connectivity and login failures in Novell and Windows domain logins, isolated and corrected connection problems with VPNs and VMware slices, troubleshot Verizon/Sprint/Alltel air cards. Provided support and installation of Lotus Notes 5 and

Jul 2018

Nov 2018

Aug 2018

Nov 2016 · Expired Nov 2016

Aug 2016

Nov 2016 · Expired Nov 2016

I earned a Master's of Science in Computer Information Systems as an evening student, who worked a full time job.

Dec 2004

I earned a Bachelor of Arts in International Studies. During my studies I interned at the United Nations University as a researcher.