Ramya Ravikumar
@ramyaravikumar
I deliver reliable SaaS API integrations, technical troubleshooting, and customer onboarding at scale.
United StatesWhat I'm looking for
At ePayPolicy, I own end-to-end integration setup, launch, and support across insurance management systems, completing 1,000+ API-based integrations within aggressive 1–3 day SLAs. I investigate failures through logs, Postman, Swagger, and SQL validation queries, reducing escalations by 20%.
I've also supported EMR, billing, education, and enterprise technology environments at Clinicient/WebPT, Carisbrook Tech Services, Portland Public Schools, and IBM. I enjoy turning recurring technical issues into clearer documentation, diagnostic templates, configuration guides, and self-service workflows while partnering closely with Product, Engineering, Account Management, and customers.
Experience
Work history, roles, and key accomplishments
Integration Specialist
ePayPolicy, Inc
Jul 2022 - Present (4 years 1 month)
Own end-to-end integration setup, launch, and support for customers across multiple insurance management systems, ensuring timely and successful implementations. Completed 1000+ API-based integrations, consistently meeting aggressive 1-3 day SLAs for both simple and complex workflows.
Education
Degrees, certifications, and relevant coursework
University of the Cumberlands
Master of Science, Information Technology
Pursuing a Master of Science in Information Technology.
Visvesvaraya Technological University
Bachelor of Engineering, Electrical Engineering
Bachelor of Engineering in Electrical Engineering, completed in 2011.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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