Tobi Olajide
@tobiolajide
I am a customer service professional with 2+ years supporting US clients.
NigeriaWhat I'm looking for
I am an inbound and outbound customer service professional with 2+ years delivering exceptional experiences for US-based companies as an outsourced agent.
At MetLife I evaluated 3000 customer claims, managed cases in Salesforce, and used Cisco Finesse to handle high-volume inbound calls while directing customers to leave reviews.
I have worked remotely for multiple US clients resolving complex issues, updating client records, assisting with account management, and supporting tax-related inquiries and profile setup.
I bring strong verbal and written communication, attention to detail, and hands-on experience with Genesys, RingCentral, Five9, Dialer360, Audiocall, Zendesk, Hiver, HubSpot, and Freshdesk; I am eager to apply these skills in a collaborative, growth-focused customer support role.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Red Couch Limited
Evaluated 3,000 customer insurance claims and managed inbound Cisco Finesse calls, improving case resolution and maintaining accurate Salesforce records.
Customer Service Representative
Red Couch Limited
Assisted clients with tax-related inquiries, notified clients of county tax filing deadlines, and guided document submission and account setup to enable accurate tax reduction filings.
Customer Service Representative
Red Couch Limited
Handled banking customer inquiries on balances, transactions and loan options, resolved disputes promptly, and supported account openings while documenting interactions for accuracy.
Education
Degrees, certifications, and relevant coursework
UIUniversity of Ilorin
Bachelor of Science, Business Education
2018 - 2023
Completed a Bachelor of Science in Business Education at the University of Ilorin from November 2018 to October 2023.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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