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Tobi obi

@tobiobi

Hospitality Operations Manager at JOST LIVING, coordinating service across 12 short-term properties.

At JOST LIVING, I manage day-to-day guest and operational support across 12 short-term properties, coordinating bookings, property readiness, maintenance, vendors, and service delivery. I communicate directly with guests throughout the booking and stay lifecycle, handling enquiries, complaints, requests, and escalations through resolution.

At AFRICA'S YOUNG ENTREPRENEURS, I managed communication, scheduling, follow-ups, and administrative coordination for senior leadership. Earlier, I managed store operations at THE KOFE CLUB and AUDEO CLOTHING COMPANY LIMITED, and supported administration at MOGUL EXPERT INVESTMENT LIMITED and the MINISTRY OF COMMERCE AND INDUSTRY.

Experience

Work history, roles, and key accomplishments

Current

Hospitality Operations Manager

Current

Jost Living

Jan 2022 - Present (4 years 10 months)

Managed day-to-day guest and operational support across a portfolio of 12 short-term properties, coordinating bookings, property readiness, maintenance, vendors, logistics and service delivery. Communicated directly with 180+ guests, handling enquiries, complaints, special requests and escalations.

Customer Support Complaint Resolution Client Communication Operations Coordination Vendor Management Booking Service Delivery Issue Resolution Documentation Excel Prioritization Multitasking

Executive Assistant to Executive Director

Africa's Young Entrepreneurs

Jan 2021 - Dec 2022 (1 year 11 months)

Managed day-to-day communication, scheduling, follow-ups and administrative coordination for senior leadership. Coordinated meetings, events, deadlines and communications involving internal teams and external stakeholders.

Executive Support Scheduling Communication Skills Coordination Reporting Documentation Confidentiality Prioritization

Store Manager

The Kofe Club

Jan 2019 - Dec 2021 (2 years 11 months)

Managed daily customer service and store operations, including staff scheduling, purchasing, inventory, cash control and opening/closing procedures. Resolved customer questions, complaints and service issues while maintaining service standards.

Customer Service Store Operations Staff Scheduling Purchasing Inventory Management Cash Control Complaint Resolution Coaching

Store Manager

Audeo Clothing Company Limited

Jan 2017 - Dec 2018 (1 year 11 months)

Managed daily retail operations with responsibility for customer service, inventory, merchandising and staff activities. Handled customer complaints and service issues, maintaining a professional and solutions-focused customer experience.

Retail Operations Customer Service Inventory Management Merchandising Staff Management Complaint Resolution Upselling Cross Selling

Administration Officer

Mogul Expert Investment Limited

Jan 2016 - Dec 2017 (1 year 11 months)

Coordinated administrative support for clients, personnel, contractors and internal teams. Managed documentation, records, asset allocation and routine administrative processes.

Administrative Support Documentation Records Management Asset Allocation Reporting Coordination

Assistant Administration Manager

Ministry of Commerce and Industry

Jan 2016 - Dec 2016 (11 months)

Supported administrative operations, procurement, inventory and internal communications. Coordinated office supplies, requisitions and stock management while supporting management reporting.

Administrative Operations Procurement Inventory Management Internal Communications Stock Management Reporting