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Tobiloba Akinbode

@tobilobaakinbode

Customer service and operations professional at JUMIA who supported hub operations, customer service, and daily account audits.

Nigeria

Message

At JUMIA, I supported hub operations, customer service activities, and daily workflow while receiving customer shipments and performing account audits.

As a Customer Service Manager, I handled complaints and service issues, coordinated with other departments and vendors, and oversaw logistics-related ticket resolution.

At SAMPLE DRIVE LIMITED, I handled inbound and outbound calls and customer chats, recorded interactions in the CRM, and escalated issues for resolution. I used HubSpot, Zoho, and 3CX in customer service work.

Experience

Work history, roles, and key accomplishments

Hub Manager / Assistant Accountant

Jumia

Mar 2025 - Dec 2025 (9 months)

Performed daily account audits and supported accurate financial and operational records. Received customer shipments and supported day-to-day hub operations and workflow coordination.

Account Auditing HUB Operations Customer Service Workflow Coordination

Customer Service Manager

Jumia

Jun 2023 - Mar 2025 (1 year 9 months)

Handled customer complaints and service issues, facilitating communication between departments for timely resolution. Managed daily sales operations, processing, invoicing, and tracking, and used CRM tools including HubSpot and Zoho.

Customer Service Complaint Resolution CRM HubSpot Zoho Sales Operations Invoicing Vendor coordination

Contact Center Agent

Sample Drive Limited

Jan 2022 - Dec 2022 (11 months)

Handled inbound and outbound customer calls and chats using 3CX software, logged interactions in CRM, and escalated issues for resolution. Supported up-selling and cross-selling of products.

3CX CRM Customer Service Call Handling Upselling Cross Selling Email Etiquette