Shauna Madden

As an Executive Administrative Assistant with a strong background in supporting senior leadership, I excel in managing schedules, coordinating meetings, and streamlining operations. My proactive approach and organizational skills enable me to handle confidential information with discretion while anticipating the needs of the CEO in a fast-paced environment.

Currently, I serve as the Director of Client Services at The Oxford Center, where I actively participate in shaping company strategy through weekly director meetings. I have successfully created and implemented standard operating procedures that enhance the efficiency of front desk operations and improve client retention through empathetic management of patient concerns.

In my previous role as Executive Administrative Assistant to the CEO, I balanced multiple projects and prioritized incoming communications effectively. My experience includes managing travel arrangements, preparing meeting documentation, and maintaining a comprehensive understanding of company operations to keep the CEO informed. I am dedicated to delivering optimal client service and fostering a collaborative work environment.