Looking for a job

T Lazo

@tlazo

I coordinate patient services, scheduling, insurance verification, authorizations, and medical billing across healthcare offices.

United States

Message

What I'm looking for

I'm seeking a position where I can use my organizational and customer service skills to make a positive impact within the organization.

I'm currently supporting St. Jude Orthopedics by scheduling appointments for multiple providers, verifying insurance, and entering patient demographic and insurance information.

Across orthopedic practices, emergency services, and call centers, I've registered patients, managed high-volume appointment scheduling, collected copays, and supported patient access for HMO, PPO, Medicare, workers' compensation, and private insurance.

I've also handled authorizations, radiology scheduling, medical and pharmaceutical billing, payment posting, collections, electronic claim follow-up, and patient portal assistance. I bring bilingual English and Spanish communication, medical terminology knowledge, and experience with Epic, Medisoft, Mediformatix, Athena, NextGen, Vargaro, Greenway, Microsoft Word, and Excel.

Experience

Work history, roles, and key accomplishments

Current

Patient Services / Scheduler

Current

St Jude Orthopedics

Dec 2021 - Present (4 years 9 months)

Scheduled appointments for multiple providers, new and existing patients, verified insurance, and entered insurance and demographic information.

Scheduling Insurance Verification Data Entry Patient Services

ER Patient Service Rep

Fountain Valley Regional Medical Center

Jan 2020 - Oct 2020 (9 months)

Registered patients for ER visits, collected demographic information, emergency contacts, and insurance details, and verified insurance types including HMO, PPO, and Medicare.

Patient Registration Insurance Verification Data Collection Emergency Department

Call Center Rep

Sequence Health

Mar 2019 - Jun 2019 (3 months)

Scheduled appointments for various physicians and handled intake calls, averaging 60-100 calls per 8-hour day.

Call Center Appointment Scheduling Customer Service Intake

Patient Services / Authorization Coordinator

Fullerton Orthopedic Surgery

Jan 2011 - Sep 2018 (7 years 8 months)

Performed front desk duties including scheduling appointments, checking patients in and out, data entry, collecting copays, verifying insurance, requesting HMO authorizations, and coordinating radiology procedures.

Patient Services Authorization Insurance Verification Scheduling Data Entry Frontdesk Radiology Coordination

Front Office / Medical Biller

Carl C. Chen, MD (Orthopedic)

Sep 2008 - Mar 2010 (1 year 6 months)

Scheduled and checked patients in and out, collected copays, verified insurance, handled authorizations, performed payment posting, and billed various insurance companies including follow-up on electronic claim resubmissions.

Medical Billing Insurance Verification Payment Posting Front Office Scheduling Claim Correction And Resubmission

Admin Asst. / Lead Front Office

Medical Management Resources, Inc.

Feb 2001 - Feb 2008 (7 years)

Responsible for scheduling patient diagnostic and radiology procedures, checking in patients, insurance verification, obtaining authorizations, confirming appointments, obtaining medical reports, and performing medical and pharmaceutical billing for physicians.