Tiya Muuka

Assist with required forms for various estate account types, complete transfers, lift account restrictions, and review select/advisory estate accounts. Coordinate with staff to process stocks, bonds, and certificates.

Supervised fitness center operations, assisted in hiring instructors, maintained equipment, and helped manage events. Increased sales annually by ~10% using Fusion software.

Created customer support strategy to increase customer retention. Instructed clients on proper operation of fitness equipment and defined testing protocols, quality assurance initiatives, and clinic policies.

Executed record filing system to improve document organization and management. Provided clerical support, addressed routine and special requirements, and interacted with customers by phone, email, or in-person.

Delivered superior customer service to strengthen relationships and drive future business revenue. Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Master of Business Administration with a focus on Health Administration, completed in May 2021.

Bachelor of Science in Exercise Science and Wellness, completed in December 2019.