Kristen Schleede
@kristenschleede
Experienced customer service supervisor driving operational excellence, coaching, and member-centered problem solving.
United StatesWhat I'm looking for
I am an experienced customer service and operations leader with a strong background in benefits, claims resolution, and team supervision within healthcare and service environments. I consistently drive performance by setting priorities, coaching staff, and resolving complex operational issues to meet organizational goals.
My hands-on experience includes supervising teams, conducting performance reviews and corrective actions, serving as point of contact for new hires and managers, and mentoring future leaders. I have a proven track record in claims research and processing using UNET and NDB, managing office operations, and leading outreach and social marketing efforts.
I bring strong organizational skills, attention to detail, and a solutions-focused mindset, with demonstrated ability to build positive relationships with internal and external partners and to support Diversity, Equity, and Inclusion efforts at the site level.
Experience
Work history, roles, and key accomplishments
UNEmpire Supervisor Customer Service
UnitedHealthcare
Aug 2022 - Present (3 years 6 months)
Coordinate and supervise daily operations for a Kingston site customer service team, set priorities to meet performance goals, deliver coaching and performance reviews, and lead DEI initiatives and leadership cohorts.
UNRapid Resolution Expert / Offline Issue Resolution
UnitedHealthcare
Oct 2021 - Aug 2022 (10 months)
Resolved complex member and provider issues including claims adjustments and reimbursement explanations using UNET, NDB and automation macros, and supported overflow via overtime participation.
UNEmpire Plan Health Advisor
UnitedHealthcare
Sep 2020 - Oct 2021 (1 year 1 month)
Handled first-call resolution for benefits, claims, eligibility and pre-authorizations, intervened with providers on behalf of members, and conducted timely follow-up to resolve member issues.
Office Manager / Receptionist
Dr. Edward Riggins DMD
Oct 2019 - Sep 2020 (11 months)
Managed doctor and hygiene schedules, patient communications, payments, prescriptions and insurance interactions, and handled office opening/closing and financial account management.
Front Desk Supervisor / Patient Care Coordinator
Sunshine Orthodontics
Oct 2017 - Jun 2019 (1 year 8 months)
Managed patient accounts and Medicaid verification, led front desk training, handled billing and appointment confirmations, and managed social media and community outreach to generate leads.
Assistant Manager Sales & Marketing
Crunch Fitness IXL Health & Fitness
Aug 2012 - Feb 2017 (4 years 6 months)
Trained front desk staff, managed membership records and collections, and planned and executed local outreach and promotional marketing events to drive membership sales.
Education
Degrees, certifications, and relevant coursework
Kingston High School
High School Diploma, General High School Curriculum
Graduated from Kingston High School in 2007 with a high school diploma.
Availability
Location
United StatesAuthorized to work in
Job categories
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