Tithi Patel
@tithipatel1
Health informatics quality and UX professional blending EHR expertise with data-driven usability research.
United StatesWhat I'm looking for
I’m a Health Informatics professional with 3+ years supporting healthcare software research and development, system implementations, usability testing, and end-user training. At Epic Systems, I owned quality and readiness for highly adopted EHR initiatives, balancing intuitive, WCAG-compliant releases with customer impact.
As a Quality Manager, I managed 7+ projects and 30+ key initiatives as Lead QM, delivering on a quarterly release cycle through close weekly collaboration with R&D leadership, user-centered design experts, and customer support. I also developed and executed 500+ software test plans and scripts to identify and document defects, partnering with developers to resolve high-risk areas and ensure software quality.
I’m equally energized by usability and research. As a User Experience Advisor, I created, conducted, and analyzed 30+ usability studies to remove research bias and support data-driven, user-centered software development, and I led 50+ usability facilitator training sessions plus 40+ individualized project consultations to help teams make better product decisions.
I bring a strong implementation and regulatory readiness mindset, supporting 7 Epic go-lives nationwide with on-site training and real-time troubleshooting for clinicians and registration staff. I also orchestrated 75+ on-site visits and produced 100+ post-visit reports that translated user feedback into workflow solutions and future enhancements, while supporting regulatory EHR guideline changes to help maintain interoperability certification from ONC.
Experience
Work history, roles, and key accomplishments
Emergency Medical Technician
Central EMS
Apr 2025 - Present (1 year 2 months)
Provided emergency and non-emergency medical care and transportation in the metro Atlanta area while complying with local, state, and company protocols to ensure patient safety and continuity of care. Maintained ambulance readiness and infection control procedures, coordinated with dispatch and hospitals, and completed required patient care documentation including billing information.
User Experience Advisor
Epic Systems
Nov 2023 - Feb 2025 (1 year 3 months)
Created and analyzed 30+ usability studies to support user-centered, data-informed software development. Led 50+ usability facilitator training sessions, provided 40+ project consultations, and oversaw 2+ company-wide usability testing efforts for regulatory EHR guideline changes affecting ONC interoperability certification.
Immersion Coordinator
Epic Systems
Jan 2023 - Feb 2025 (2 years 1 month)
Orchestrated 75+ on-site visits to gather direct user feedback that informed customer project implementations and Epic enhancements. Compiled 100+ post-visit reports covering workflow solutions, near-term projects, and long-term considerations.
Quality Manager
Epic Systems
Oct 2022 - Feb 2025 (2 years 4 months)
Managed 7+ highly adopted projects and 30+ initiatives to deliver intuitive, WCAG-compliant quarterly releases for emergency and ambulatory EHR. Developed and executed 500+ test plans, authored technical documentation for customer onboarding, and supported 7 Epic go-lives with on-site training and real-time troubleshooting.
Supervised planning and record-keeping for 30+ overnight and day camps/conferences, maintaining camp databases with ongoing data entry, filing, and billing. Coordinated with 60+ camp/conference owners, 10+ internal departments, and legal teams to ensure compliant, smooth operations and resolved daily issues with 15+ department heads for 2,500+ campers.
Conducted 50+ undergraduate research trials by preparing study materials, managing SONA appointment workflows, and supporting trial execution with Dr. Buchli. Built and populated an SQL database for lupus-infected mouse work by retrieving genome data from NCBI/Ensembl/BioMart and analyzing RNA data to help identify genes associated with pain.
Education
Degrees, certifications, and relevant coursework
University of Illinois Chicago (UIC)
Master of Science in Health Informatics, Health Informatics (Leadership concentration)
Master of Science in Health Informatics (Leadership concentration) at the University of Illinois Chicago, expected completion December 2027.
Mercer University
Bachelor of Science, Molecular Biology & Biochemistry and Psychology
Activities and societies: Presidential Scholarship Recipient (top 1% of Mercer applicants).
Bachelor of Science in Molecular Biology & Biochemistry and Psychology from Mercer University, completed May 2022.
Availability
Location
United StatesAuthorized to work in
Job categories
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