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Tinuoye Abigail

@tinuoyeabigail

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Customer support specialist at Concentrix who resolved customer issues and improved processing efficiency by 30%.

Nigeria

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What I'm looking for

I’m looking for a role where I can contribute to organizational goals through customer support, administration, or business operations, while continuing my personal development and working in line with organizational ethics and training.

At Concentrix, I managed customer complaints and service requests through resolution across phone, email, live chat, and CRM platforms. I handled account and billing inquiries, investigated delays, and followed service-level agreements and quality standards.

At Lukefield Finance Company Ltd., I managed inbound inquiries and preliminary screenings. Strategic appointment routing improved customer processing efficiency and reduced pipeline waiting times by 30%, and I received an executive commendation for customer satisfaction, data accuracy, and workflow coordination.

At The Call Gurus, I handled inbound and outbound customer calls, resolved inquiries and complaints, and documented interactions in customer management systems. I also worked toward call-handling and customer-satisfaction targets and participated in training and coaching.

My experience also includes coordinating client communication and documentation at The Stage Partner (Femaus Consults), managing client relationships and projects at Real Estate & Business Solutions, and providing administrative support in school settings. I use CRM platforms, Microsoft Office, and Google Workspace, and have a remote work setup.

Experience

Work history, roles, and key accomplishments

Customer Relationship Management Specialist

The Call Gurus

Jan 2026 - Jun 2026 (5 months)

Handled cold calling and managed high-volume inbound and outbound customer calls while maintaining professional communication. Resolved customer inquiries and complaints, provided timely solutions, and maintained accurate records using CRM systems.

Cold Calling Customer Service CRM Communication Skills Problem Solving Active Listening Empathy

Executive Assistant / Personal Assistant

The Stage Partner (Femaus Consults)

Aug 2025 - Dec 2025 (4 months)

Coordinated critical cross-functional communication between high-value clients and technical resolution teams. Managed multi-channel client documentation pipelines and executed precise tracking to maintain data integrity.

Communication Skills Documentation Data Integrity Coordination

Business Operations Manager

Concentrix

Jan 2025 - Aug 2025 (7 months)

Managed customer complaints, requests, and service-related issues from initial contact through resolution across phone, email, live chat, and CRM platforms. Monitored performance metrics such as CSAT, AHT, FCR, productivity, and quality scores.

Customer Service CRM Complaint Resolution SLA CSAT AHT FCR Productivity Quality Scores Active Listening Empathy Problem Solving

Administrative Intern / Front Desk Officer

Lukefield Finance Company Ltd.

Jan 2024 - Jan 2025 (1 year)

Managed high-volume client inbound inquiries, performing accurate preliminary screenings and profile verification. Improved customer processing efficiency and reduced pipeline waiting times by 30% through strategic appointment routing.

Customer Service Data Entry Appointment Scheduling Efficiency Improvement

Fitness Instructor

Fit Yard Wellness and Fitness Ltd

Jan 2023 - Jan 2025 (2 years)

Instructed fitness classes and supported client wellness goals at Fit Yard Wellness and Fitness Ltd.

Customer Relations & Project Manager

Real Estate & Business Solutions

Jan 2022 - Jan 2024 (2 years)

Managed client relationships, coordinated projects, and maintained CRM records to support business growth. Resolved customer issues promptly, ensuring high satisfaction and retention.

CRM Project Coordination Client Relations Problem Solving