Looking for a job

Tinuke Olamide

@tinukeolamide

Message

Customer Service Representative at Careermi Institute, resolving customer issues and achieving 100% email resolution.

Nigeria

Message

At Careermi Institute, I handle customer calls, chats, and emails, providing product and service information within SLA. I achieved a 100% email resolution rate by logging, tracking, and following up on reported issues until they were closed.

Previously, I resolved escalated complaints at Namami Global Trading and supported customers across calls, email, and chat at O-Ruhafeez Construction Ltd. I exceeded performance targets by 90%+ and achieved a 95% customer satisfaction rating through one-call issue resolution.

Experience

Work history, roles, and key accomplishments

Current

Customer Service / Virtual Assistant Specialist

Current

Careermi Institute

May 2024 - Present (2 years 5 months)

Handle up to 100 customer calls, chats, and emails daily, providing accurate product and service information within SLA. Resolve customer issues through active listening and open-ended questioning, escalating complex cases to management when needed.

Customer Service Live Chat Complaint Resolution De escalation CRM Salesforce Jira Ticket Triage Customer Escalation SLA Management Microsoft Office 365 Knowledge Base Management Problem Solving Critical Thinking

Client Relationship Manager

Namami Global Trading

Aug 2022 - Mar 2024 (1 year 7 months)

Resolved 100% of escalated customer complaints through structured grievance-resolution procedures. Managed inbound calls from prospective clients, explaining products, pricing, and services clearly.

Customer Relationship Management Complaint Resolution Inbound Calls Product Knowledge Communication Skills

Call Center Representative Specialist

O-Ruhafeez Construction Ltd

Jan 2018 - Jun 2022 (4 years 5 months)

Managed incoming calls, emails, and chat messages from customers and prospects professionally and courteously. Exceeded performance targets for call handling time, first-call resolution, and customer satisfaction by 90%+.

Call Handling Email Support Live Chat Customer Satisfaction First Call Resolution Documentation Standard Operating Procedures