tinaye tsikira

Supported the full client lifecycle from inquiry to delivery by managing relationships, responding to questions, coordinating with technical and operations teams, and handling supplier follow-through. Tracked and reported sales KPIs, prepared quotes, and supported procurement across hardware, software, and licenses.

Managed customer onboarding, training, and retention while using CRM and analytics tools to track engagement and improve the client experience. Supported digital marketing campaigns and worked with Sales and Product teams to align customer success activity with business goals.

Managed Freshdesk ticket flow, routed issues to the correct agents and departments, and tracked resolution progress to support client experience across Meta-supported channels. Delivered technical support to new and existing clients while monitoring metrics and analytics on assigned Meta platforms. Onboarded new clients and set up integrations into accounting systems (QuickBooks, Sage, Palladium,

Acted as the primary point of contact for patients, managed appointment scheduling, handled insurance claims, and maintained client information in line with HIPAA requirements. Supported onboarding, billing queries, account issues, and reconciliation while coordinating with accounting systems.

Provided client-facing hosting support across phone, email, WHMCS, and web chat while resolving queries, guiding onboarding, and documenting issue resolutions and configurations. Supported domain requests, email setup, asset register management, and internal hardware/software troubleshooting across multiple business units.

Grade: 3.47 CGPA, Second Upper Class (2.1)

Bachelor of Science Honours in Computer Information Systems with a CGPA of 3.47, achieving Second Upper Class (2.1).