At Specright, I administered and configured Salesforce environments for enterprise clients, leading implementations from discovery and configuration through testing, deployment, and support. These implementations achieved 95% user adoption within 60 days.
I supported production systems across development, UAT, and production, handling incident triage and troubleshooting. I also coordinated 20+ UAT cycles, reducing sign-off time by 30%.
I designed security and sharing frameworks and built Experience Cloud solutions for three global enterprise clients. For one client, workflow automation and process redesign cut the data-collection cycle from 12 months to 3 months.
At Tahoma Northwest, I administered a Salesforce-based case-management environment for therapists, reducing manual administrative effort by 50%. I also used Claude and AI-assisted testing tools to shorten the UAT cycle from 3 weeks to 1 week.
