Open to opportunities

tinatin gatsiridze

@tinatingatsiridze

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Proactive virtual assistant specializing in client support, operations, and sales growth.

Georgia

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What I'm looking for

I seek a role where I can provide client-focused administrative support, streamline operations, and contribute to customer retention and sales growth within a collaborative team.

I am a proactive, detail-oriented Virtual Assistant with hands-on experience across hospitality, retail, and e-commerce. I focus on customer support, client management, and administrative operations that drive measurable business results.

In client-facing roles I guided over 200 customers and supported initiatives that increased repeat visits by 25% and boosted premium product sales by 15%. I have repeatedly improved sales conversions and customer satisfaction through tailored interactions and clear communication.

Operationally, I streamline workflows, coordinate schedules, and manage inventory to maintain high availability—achieving 98%+ product availability and reducing stockouts. I am skilled with MS Office, Google Workspace, CRM tools like Salesforce and HubSpot, and project management platforms including Trello, Asana, and Monday.com.

I bring a service-driven mindset, strong multitasking ability, and proven results in improving response times and customer feedback. I am ready to support teams with reliable administrative execution and client-focused strategies that support growth.

Experience

Work history, roles, and key accomplishments

Wine Choice Consultant

Wine Hub

Jan 2024 - Jan 2025 (1 year)

Guided 200+ customers in wine selection, driving a 25% increase in repeat visits and a 15% uplift in premium wine sales through personalized tastings and optimized displays.

Customer Service Merchandising Inventory Management Wine Tasting Display CRM

Sales Intern

Georgian Wine

Sep 2024 - Nov 2024 (2 months)

Assisted daily sales and inventory tasks, contributing to a 12% revenue increase during peak months and improving conversions by 20% through enhanced customer guidance.

Sales Support Customer Education Point of Sale Customer Satisfaction CRM Merchandising

Laboratory Intern

Teliani Valley

Sep 2023 - Nov 2023 (2 months)

Supported laboratory analyses and harvest sampling, helping ensure quality control and 100% audit compliance during production periods.

Lab Testing Quality Control & Compliance

Social Services Delivery Manager

Gaamos

Oct 2020 - Jan 2021 (3 months)

Managed communications with 500+ customers across social channels, improving response time by 30%, boosting customer satisfaction 20%, and reducing delivery errors by 10%.

Social Media Management Customer Support Process Improvement CRM Communication

Education

Degrees, certifications, and relevant coursework

Georgian Technical University

Bachelor of Viticulture and Enology, Viticulture and Enology

2020 - 2024

Activities and societies: Internships at Georgian Wine (Telavi) and Teliani Valley; participated in laboratory analyses, harvest sampling, and sales-support activities.

Completed a Bachelor of Viticulture and Enology focusing on grape cultivation and wine production techniques, with practical industry internships supporting quality control and harvest operations.