Tina Heard
@tinaheard
Customer service professional and scheduler with QA experience, healthcare exposure, and strong data-entry skills.
United StatesWhat I'm looking for
I’m a customer service and scheduling professional with experience across service request processing, call handling, and quality assurance—focused on getting requests handled accurately, on time, and with clear communication. Most recently, I processed and created work orders from incoming service request emails and managed inbound and outbound calls.
Previously, I worked as a CSR Scheduler/Quality Assurance professional—setting transportation appointments for patients and monitoring Medicare/Medicaid call flows to ensure scripts and information were correct. I’ve also built healthcare and operational strength as a Pharmacy Technician and Monitor Technician, along with call center experience troubleshooting and account support. I bring data-entry precision, documentation review, and comfort working with tools like Epic, EMR Systems, Microsoft Office/Excel, and Google Suite.
Experience
Work history, roles, and key accomplishments
Service Request Processor
ACC Premiere
Nov 2024 - Present (1 year 7 months)
Processed incoming service request emails by creating and maintaining work orders. Handled inbound and outbound calls to support service requests.
CSR Scheduler & QA
Conduit Global
Aug 2020 - Oct 2023 (3 years 2 months)
Scheduled transportation appointments for patients using Tennessee carrier pickups and drop-offs. Monitored calls involving Medicare/Medicaid to ensure correct script use and accurate information for clients.
Pharmacy Technician
Omnicare
Feb 2018 - Aug 2021 (3 years 6 months)
Packed and filled incoming pharmacy orders while also completing CSR and data entry tasks. Monitored order workflows and supported customer order processing.
Monitor Technician
Vanderbilt University Medical Center
Sep 2019 - Aug 2020 (11 months)
Observed heartbeats and EKGs to support patient condition interpretation and diagnosis. Contacted doctors and nurses when needed to assist with patient care.
School Nutritionist/Custodian
Rutherford County Schools
Aug 2007 - May 2015 (7 years 9 months)
Served breakfast and lunch to students and staff as part of school nutrition services. Completed custodial responsibilities to support daily operations at the school.
Education
Degrees, certifications, and relevant coursework
Bowling Green High School
Education Diploma
Earned an education diploma from Bowling Green High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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