Open to opportunities

Tina Civitello

@tinacivitello

Message

Experienced healthcare office manager and certified billing/coding professional focused on patient access excellence.

United States

Message

What I'm looking for

I’m seeking a challenging position with particular interest in medical billing and coding alongside administrative assistance in healthcare, where my professional skills will be fully utilized and expanded in a demanding, fast-paced environment.

I’m a nurturing, trusted healthcare professional who thrives in demanding, fast-paced settings, with a strong ability to understand reports through medical terminology and data. I bring years of patient-access and administrative experience, paired with certified billing and coding expertise.

As an Office Manager at Positive Reset Mental Health Clinic, I lead daily front-desk and patient workflow by holding weekly meetings with therapists to go over caseloads. I handle health insurance verification, manage intake appointments, and ensure patient documentation is completed and sent out.

Previously, I supported women’s health and outpatient behavioral health operations as a PSR and Administrative Assistant. At Axia Women’s Health, I checked patients in and out, scheduled appointments, printed scripts for imaging, uploaded imaging reports and labs to charts, and helped keep care moving smoothly.

Earlier roles across dermatology, OB-GYN, dental, and emergency/psychiatric registration built my foundation in HIPAA-driven accuracy, insurance eligibility, coding, and front-desk coordination. At Kimball Medical Center, I registered ER and psychiatric patients, verified insurance, collected co-pays, and exceeded my monthly quota by 50%; I also hold technical billing/coding skills (CPT and ICD-9-CM/ICD-10-CM) and experience with tools like Medisoft and Flash Codes.

Experience

Work history, roles, and key accomplishments

Current

Office Manager

Current

Positive Reset Mental Health Clinic

Jun 2025 - Present (1 year)

Coordinated weekly meetings with therapists to review caseloads. Verified patient health insurance and managed intake appointments by preparing and sending intake paperwork.

Caseload Management Patient Intake Health Insurance Verification Scheduling Healthcare Administration HIPAA compliance

Patient Service Representative

Axia Women's Health

Oct 2024 - Jun 2025 (8 months)

Checked patients in and out, scheduled appointments, and prepared scripts for imaging services including ultrasounds, bone density, and mammograms. Uploaded imaging reports and lab results to patient charts.

Appointment Scheduling Medical Records Management Healthcare Administration HIPAA compliance

Administrative Assistant

Genpsych

Nov 2021 - Oct 2024 (2 years 11 months)

Scheduled outpatient appointments and intake appointments while collecting copays. Managed IOP/PHP program attendance, handled medication prior authorizations, and sent client reminders to meet with providers.

Appointment Scheduling Intake Coordination Prior Authorizations Healthcare Administrative Support

Medical Receptionist

Couslich Dermatology

Feb 2021 - Nov 2022 (1 year 9 months)

Entered patient insurance and demographics, verified coverage status, and scheduled appointments. Processed referrals and coordinated administrative front-desk duties for patients.

Front Desk Reception Insurance Verification Demographics Entry Appointment Scheduling HIPAA compliance

Medical Receptionist

Jersey Shore Obgyn

Nov 2019 - Jun 2020 (7 months)

Checked patients in and out, scheduled appointments, and collected copays. Verified active health insurance coverage to support smooth patient registration.

Appointment Scheduling Insurance Verification HIPAA compliance

Office Manager

Ocean Dermatology

Dec 2016 - Nov 2019 (2 years 11 months)

Managed scheduling and copay collection while performing insurance verification on Navinet and entering patient demographics into the EMR. Handled e-prescriptions, followed up with patients, resolved patient complaints and billing issues, and trained new front-desk employees.

Insurance Verification EPrescribing Support Appointment Scheduling Referral Management Front Desk Operations Staff Training

Medical Receptionist

Encore Dental

Apr 2016 - Jul 2016 (3 months)

Checked patients in, scheduled and confirmed appointments, and completed document scanning and related administrative tasks. Supported day-to-day front-desk workflow for dental visits.

Patient Check In Appointment Scheduling Confirming Appointments Document Scanning Front Desk Support Healthcare Documentation

Patient Access Representative

Medical Associates of Central N.J and P.A

Nov 2014 - Mar 2016 (1 year 4 months)

Answered phones, checked patients in and out, scanned insurance cards, and supported insurance eligibility verification. Handled coding-related duties, collected and posted copay payments, deposited copays, filed charts, and confirmed appointments.

Insurance Verification Insurance Card Scanning Coding Payment Posting Chart Filing Confirming Appointments

Patient Access Representative

Kimball Medical Center

Mar 2011 - Mar 2014 (3 years)

Performed emergency room and psychiatric patient registration, including insurance verification and copay collection, and exceeded monthly quota by 50% (quota 1,700; collections 2,500–4,000). Completed outpatient radiology/lab coding (ICD-9-CM) and supported discharge documentation, consent/ID scanning, and patient assistance including transportation to radiology and lab.

ER Registration Insurance Verification ICD 9 Consent ID Scanning HIPAA compliance