Tim Shade
@timshade
Senior Technical Consultant specializing in unified endpoint management, security, and identity.
United StatesWhat I'm looking for
I’m a Strategic IT Leader and Senior Technical Consultant with 20+ years of enterprise experience, specializing in unified endpoint management (MAM/MDM). I excel at conducting comprehensive current state assessments to identify security risks, operational gaps, and improvement opportunities, then designing robust target-state architectures for mobile and Identity strategies.
In my current role as Lead Technical Consultant Engineer at LevelBlue, I spearheaded InTune deployment for iOS and Android, enhancing compliance by 103% within 3 months through automated enrollment and security baseline enforcement. I’ve also implemented Ivanti Neurons and IBM MaaS360 to increase device management compliance by 75% within 3 months, led VMWare Workspace One and InTune to drive a 30% increase in user satisfaction, and leveraged Azure AD/Entra ID to improve device compliance by 40% within 4 months. I build scripts, packages, and documentation to streamline macOS operations and Tier 2/3 support, while integrating platforms for zero-trust access and endpoint protection.
I’m dedicated to long-term operational excellence—delivering detailed support documentation, SOPs, and governance models to ensure seamless handoffs and ongoing environment management. I bring a strong customer and executive communication style, supported by hands-on administration across Windows 10/11, iOS, and Android, plus ServiceNow process improvements that increased user satisfaction scores by 95% within 3 months. I’m also familiar with Apple Business Manager concepts, JAMF integration for zero-touch macOS/iOS provisioning, and PowerShell to automate routine endpoint administration workflows.
Experience
Work history, roles, and key accomplishments
Lead Technical Consultant Engineer
LevelBlue
Feb 2021 - Present (5 years 4 months)
Spearheaded Microsoft Intune deployment for iOS and Android, increasing compliance by 103% in 3 months through automated enrollment and security baselines. Improved device management compliance by 75% in 3 months (Ivanti Neurons and IBM MaaS360) and increased user satisfaction by 30% within 6 months after implementing Workspace ONE and Intune.
Senior Support Analyst
Harmony Healthcare IT
Jul 2019 - Jan 2021 (1 year 6 months)
Provided technical support for HHIT products and service offerings, delivering on-call mobile device issue support with a 100% resolution rate during nights and weekends over 6 months. Performed troubleshooting of VMs, VPN routers, hardware/software issues, and storage capacity/performance monitoring.
Senior Network Support Engineer
AT&T Global Connectivity & Cloud Platform Operations
Jan 2012 - Jun 2019 (7 years 5 months)
Implemented mobile device management solutions, improving security compliance by 95% in 3 months through streamlined enrollment processes. Led identity and access improvements in Azure Active Directory for MDM/MobileIron, including SSO/SAML setup and user provisioning for 10,000+ users, reducing access-related incidents by 30% in 4 months.
Senior Technical Consultant
AT&T Server Operations
Sep 2007 - Dec 2011 (4 years 3 months)
Administered SAN/NAS file services, implementing NFS, CIFS, and HTTP alongside web and database server operations on SAN environments. Resolved hardware and application errors for 2,500+ management systems, improving reliability through Tier 2 collaboration within 6 months, and supported performance tuning using iostat/vmstat.
Systems Analyst Team Leader
WebMD Medical Manager Division
Jan 1999 - Aug 2007 (8 years 7 months)
Led a 25-member Systems Analyst team supporting 2,000 clients, managing inbound issue intake and delivering help desk improvements based on trend analysis and statistical reporting. Saved WebMD approximately $20,000 annually by moving team training in-house from an external provider.
Education
Degrees, certifications, and relevant coursework
University of Maryland, Asian Division
Associate’s degree in general education, General Education
Earned an associate’s degree in general education from the University of Maryland, Asian Division.
Colorado Technical University
Master of Science in Management Information Technology Management, Management Information Technology
Earned a Master of Science in Management Information Technology Management from Colorado Technical University.
Colorado Technical University
Bachelor of Science in Business Administration & Management Information Systems, Business Administration & Management Information Systems
Earned a Bachelor of Science in Business Administration & Management Information Systems from Colorado Technical University.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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